Administrative Operations & Front Desk Coordinator

Carolyn Albright

478-***-**** ************@*****.***

Professional Summary

Results-driven and detail-oriented professional with experience in administrative support, customer service, event coordination, and team leadership. Proven ability to manage daily operations, improve workflow efficiency, and maintain organization in fast-paced environments. Skilled in communication, scheduling, client relations, and operational support. Adaptable, reliable, and committed to contributing to team success in dynamic professional settings.

Professional Experience

Front Desk Coordinator- Verispine joint center

2025 – 2026

• Serve as first point of contact for patients in a specialty medical office

• Manage check-in/check-out and patient documentation using eClinicalWorks

• Verify insurance eligibility and collect payments

• Schedule appointments and coordinate provider calendars

• Maintain HIPAA compliance and patient confidentiality

• Support providers and clinical staff to ensure smooth daily operations Manager- Anytime Fitness

2024 – 2025

• Oversaw daily facility operations and supervised staff

• Led member engagement and retention initiatives

• Conducted group fitness classes including HIIT and yoga

• Managed sales goals and membership accounts

• Resolved customer concerns professionally

2

Student Assistant- Middle Georgia university

October 2022 – October 2023

• Coordinated athletic event logistics for basketball, softball, baseball, and soccer games

• Managed event setup and breakdown

• Assisted teams, referees, and spectators during game-day activities

• Handled ticketing and admissions

• Maintained organization and professionalism in high-traffic environments Front Desk Associate- Anytime fitness

May 2020 – August 2020

• Greeted members and provided customer service support

• Managed member check-ins and account inquiries

• Assisted with membership sales and facility tours

• Supported daily gym operations

Education

Bachelor of Science in Health Administration- Middle Georgia state university Graduated: 2023

High School Diploma- Washington County High School Graduated: 2019

Core Skills

• Administrative Support

• Customer Service

• Scheduling & Coordination

• Operations Management

• Event Logistics

• Insurance Verification eClinicalWorks (eCW)

• HIPAA Compliance

• Team Leadership

• Microsoft Office

3

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