Logistics and Dispatch Coordinator

Career Summary

Highly motivated and organized professional with work experience in shipping, logistics, customer service and administrative roles. I am seeking a role that enables me to apply my work experience and business education to solve problems while seeking efficiencies and cost savings.

Professional Experience

Cox Automotive / Atrium – Contractor (Remote Worker) June 2023 to March 2025

Dispatch Transport Coordinator II

Track and trace units being dispersed from yards to Manheim Auctions

Work directly with carriers and clients to ensure timely pickups and deliveries

Download and work on multiple reports daily

Document OTM and OMP with notes and changes on pickups and deliveries

Mediate carrier and client escalations

Dispatch units to carriers

Enter orders manually as well as update notes for Clients and Auctions in AS400

Handle Call Center

Initiate and manage a high volume of outbound phone calls and emails

Bed Bath & Beyond / Excel Hunt Transportation – Contractor (Remote Worker) 2020 to 2023

Logistics Coordinator / Transportation Planner

Tracked and traced shipments for LTL and truckloads

Worked directly with carriers and vendors ensuring timely pickups and deliveries

Mediated carrier escalations

Maintained time critical shipments

Monitored accessorial charges through truckload invoices

Assisted shippers, consignees, carriers and internal stakeholders with questions, rate discrepancies, charges or any issues that arose

Updated TMS – Mercury Gate (when necessary) with accessorial charges, adjusted and created loads, shipments and carrier changes

Uploaded and handled all routing requests

Pulled aging loads, spot quotes, and bid board - related to tender rejections and expirations

Managed load consolidation savings after loads were originally tendered

Impressive Auto Body – Oceanside, NY 2018 to 2020

Office Manager / Secretary

Met and greeted all customers, vendors and insurance adjusters

Initiated claims for customers

Followed up on all claims with direction of payment

Set up appointments with adjusters for estimates

Answered all incoming phone calls in a timely manner

Ordered all office supplies

Handled all payroll and bills for company

Worked in conjunction with the Long Beach, NY Police Department on all tows and impounds

LifeWatch USA – Lynbrook, NY (Hybrid Worker) 2004 to 2018

Sales Representative / Customer Service Representative

Responded to sales inquiries and concerns

Explained services, closed deals, and scheduled installs in certain areas

Created “call to make local” reports and documented accounts accordingly in system (created appointments and added to calendar)

Created “return for no reason” reports and documented the reason for return in system

Searched for “order cancels” and called customers to make additional sales

Followed up on customer service accounts (courtesy calls and inventory checks)

ESTEE LAUDER – New York, NY 1998 to 2004

Executive Administrative Assistant, Global Creative / Design Operations

Provided Vice President with administrative support to and from the members of the Operations Department

Handled diverse administrative/office manager duties such as answering phones, scheduling meetings, travel arrangements, distributing mail and coordinating special events

Coordinated the Senior Management Approval meetings

Recapped on spread sheets all the Senior Management Approval Meetings for all Creative and Merchandising programs for the entire company

Formatted, distributed and coordinated the production of co-op ads to be released to Sales Development for field and account mailings

Provided copy and directives on how Estee Lauder ads should run in newspapers, catalogs, magazines, in store, television and radio

Coordinated, formatted and reviewed directives with multiple departments ensuring accuracy and consistency with actual copy and layout

Monitored and updated the co-op ad schedule on a weekly basis

Alerted department management of any critical issues and enforced all department deadlines

Maintained master work request book for Department

Formatted and distributed CPMS status reports for Creative Services’ weekly meetings

Maintained reference books such as Chrome and Co-op books

Coordinated the entire Department’s vacation schedule

Maintained inventory and supplies for the department

PRIMEDIA, Inc. – New York, NY 1996 to 1998

Executive Administrative Assistant, Development Group

Receptionist

Handled all administrative duties such as letters of intent, memorandums, company presentations and reports

Other duties included answering phones, scheduling conferences, compiling general and acquisition expense reports, handing travel arrangements, filing, faxing and ordering supplies

Skills

Microsoft Office (Excel, Word, Power Point, Outlook), CPMS, GELCO/Expense Link, Teams, TMS (Mercury Gate), AS400, OTM, OMP, RDN, My Vehicles, IMS, DHL Supply Chain, Salesforce, and Genesys Cloud

Education

Business Diploma, Our Lady of Perpetual Help Business School/Cathedral High School, New York

Contact this candidate