Licensed Insurance Agent and Client Relations

Emylee Powell

Santee, SC ***** • 843-***-**** • *******@*****.***

Professional Summary

Experienced with client relationship management, risk assessment, and policy customization. Utilizes in-depth industry knowledge to provide tailored insurance solutions. Track record of building strong client relationships and ensuring client satisfaction. Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.

Skills

• Attention to detail • Problem-solving

• Time management • Communication

• Flexibility • Client relationship management

• Professional networking

EXPERIENCE

Licensed Insurance Agent, 02/2022 to 01/2024

State Farm – Goose Creek, SC

Provided customer service to clients by responding to inquiries, resolving complaints and providing policy information.

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• Identified gaps in existing coverage and recommended additional services to meet customer needs.

• Analyzed clients' current insurance policies and suggested additions or other changes.

• Utilized problem solving skills to quickly resolve difficult customer issues.

• Conducted sales presentations to explain features of various insurance products.

• Interpreted insurance policies and explained coverage to clients. Licensed Insurance Agent, 03/2021 to 02/2022

LH Griffith & Company – Goose Creek, SC

• Educated clients on insurance products and coverage options to meet individual needs.

• Processed policy applications, renewals, and claims efficiently using State Farm systems.

• Provided exceptional customer service through effective communication and problem resolution.

• Assisted in identifying client risks and recommending appropriate insurance solutions.

• Maintained up-to-date knowledge of industry regulations and product offerings for compliance. Collaborated with team members to improve operational workflows and enhance client satisfaction.

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Developed personalized insurance plans by assessing client information and financial goals accurately.

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Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.

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Business Development Representative, 09/2017 to 03/2021 Hoover Automotive – Summerville, SC

• Provided administrative support including data entry, filing, record keeping, and document preparation.

• Generated leads through cold calling, email campaigns and other outreach methods.

•Built relationships with potential clients through networking and cold calling activities.

•Maintained relationships with clients through regular communication and follow-up activities. Receptionist, 08/2015 to 09/2017

Hudson Nissan Of Charleston, SC – Charleston, SC

• Greeted and directed customers, ensuring positive first impressions upon arrival. Managed multi-line phone system, responding promptly to inquiries and scheduling appointments.

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Processed customer transactions efficiently, maintaining accurate records in dealership management software.

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Coordinated service appointments with technicians, optimizing workflow and customer satisfaction.

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• Assisted in inventory management by tracking office supplies and placing orders as needed.

• Trained new staff on front desk procedures, enhancing team performance and service quality. Developed and implemented improved filing systems for customer records, increasing retrieval efficiency.

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Education

High School Diploma

Ashley Ridge High School - Summerville

Certifications

Property & Casualty License

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