Client Relations & Training Specialist
Resume:
Laura
Uzenski
Client Specialist
Laura Uzenski
Kernersville, NC 27284
************@*****.***
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Skills
Hard-working and fast-learning candidate with experience in client care, credit counseling, and training and development. Proficient in all word-processing software, project tracking programs, and most workplace management platforms. Looking to expand my career portfolio utilizing the skills I have developed over the past decade of work. Flexible with scheduling and availability and determined to exceed employer expectations.
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Experience
Bank of America / Credit Assistance Specialist
February 2022 - PRESENT, Greensboro, NC
Tasked with obtaining and retaining company funds through outbound and inbound contact to clients. Built steady relationships with cardholders to garner faith in the company and prioritize repayment of Bank of America accounts over other debtors. Gathered information regarding ongoing client ordeals and researched their history to determine most effective repayment options that accommodated both client need and long-term solutions for company.
Trulian Federal Credit Union / Customer Care Training Specialist
September 2020 - October 2021, Winston-Salem, NC
Assisted in the mentorship of new employees by creating training materials and leading instruction on how to perform processes related to managing inbound contact from clients. Aided in the resolution of issues related to fees, billing, and transfers, as well as completing forms in order to update account information and initiate new bank obligations. Participated in quality-monitoring of agent contacts and facilitated communication between new hires and managers.
Sixty-Six Grill and Taphouse / Server/Trainer/Manager
February 2017 - June 2020, Kernersville, NC
Began employment hostessing and serving in a fast-paced environment which required extensive multi-tasking, money management, and transaction processing. Progressed to a trainer position in which I aided new hires in learning the business processes before ultimately managing employees. Position required skills such as conflict resolution, timesheet and payroll tracking, and scheduling. Left following onset of COVID-19 pandemic.
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Education
Guiltiest Technical Community College / Associate in Arts
September 2012 - January 2013
May 2015 - August 2017, Greensboro, NC
Winston-Salem State University / Bachelors in Therapeutic Recreation
August 2017 - June 2020, Winston-Salem, NC
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Awards
Bank of America Client Care Ambassador award received at least one month of every year of employment out of 62 agents on site (September 2022, February 2023, May 2024, August 2025, June 2026)
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