Remote Virtual Assistant Logistics & Sales
Resume:
JOSH YENT
Hillsboro, OR · 503-***-****
********@*****.***
Account Manager and Logistics Professional with 13+ years of experience driving revenue growth, managing customer relationships, and optimizing operations across eCommerce, freight brokerage, and transportation. Proven success generating multimillion-dollar sales, growing client portfolios, and solving complex logistics challenges. Recognized for building strong customer relationships, improving operational efficiency, and consistently delivering results.
EXPERIENCE
DECEMBER 2022 – CURRENT
DISPATCHER DEI
•Assist in finding company truck drivers freight.
•Coordinate freight assignments for company drivers, maximizing equipment utilization and reducing empty miles.
•Serve as the primary liaison between customers, drivers, shippers, and receivers to ensure on-time deliveries and issue resolution.
NOVEMBER 2023 – SEPTEMBER 2024
Sales Support Specialist NessCampbell Crane & Rigging
●Processed multi-state fuel tax reports and mileage records with a high degree of accuracy to support regulatory compliance and operational reporting.
●Coordinated safety documentation by maintaining current pre-job inspections, job site hazard assessments, and equipment requirements.
●Managed equipment maintenance records to ensure only properly inspected and serviced equipment was dispatched to job sites.
●Submitted maintenance requests for equipment requiring service, helping maintain fleet readiness and compliance with company safety standards.
●Supported field operations by maintaining accurate operational records and collaborating with multiple departments to keep projects on schedule.
JULY 2023 – NOVEMBER 2023
IT Sales UpLevelSystems
●Prospected and engaged IT consulting firms and Managed Service Providers (MSPs) to identify opportunities for improving operational efficiency and business growth.
●Conducted consultative sales conversations to uncover workflow challenges and recommend solutions that streamlined internal operations and enhanced customer service.
●Identified process improvement opportunities that reduced technicians' administrative workload, allowing them to focus on higher-value client support and revenue-generating activities.
●Built relationships with decision-makers by demonstrating how technology solutions could increase productivity, scalability, and overall business performance.
SEPTEMBER 2022 – DECEMBER 2022
Lab Assistant I (IPU, LTR, Inventory, SIV) UST
●Managed the inventory and preparation of retired equipment for long-term storage while maintaining accurate inventory records.
●Supported engineering teams by locating and retrieving equipment and materials needed for ongoing projects, improving operational efficiency.
●Identified reusable assets to prevent unnecessary disposal, reducing waste and preserving valuable inventory for future use.
●Collaborated with team members to develop and implement a standardized process for receiving and managing incoming equipment, improving organization and workflow within the lab.
MAY 2021 – MAY 2022
Volunteer Search & Rescue
●Participated in a year-long volunteer search effort for a missing person, conducting systematic searches across remote and heavily wooded terrain.
●Worked effectively in both team-based and independent search operations, adapting to changing conditions and assignments.
●Led small search teams when needed while also collaborating under the direction of incident leaders to execute coordinated search strategies.
●Conducted solo search operations with a trained tracking dog, demonstrating strong situational awareness, decision-making, and endurance in challenging environments.
AUGUST 2016 – JULY 2021
Freight Broker American Transportation Logistics Services Inc.
●Managed a portfolio of 17 active customer accounts, generating approximately $750,000 in annual gross sales for four consecutive years. 5th year was lower due to Covid.
●Developed new business opportunities while strengthening existing client relationships by delivering customized transportation and logistics solutions.
●Coordinated all aspects of domestic and international freight shipments from pickup through final delivery, ensuring timely communication and successful execution.
●Specialized in complex transportation projects, including hazardous materials, oversized and heavy-haul shipments, providing solutions for challenging logistics requirements.
●Served customers across a wide range of industries, including Oil & Gas, Manufacturing, Fitness, Glass, Paper Products, Heavy Equipment, High-Speed Machinery, and Hydrogen & Fuel Cell technologies.
●Negotiated with carriers and coordinated transportation resources to deliver cost-effective, reliable shipping solutions while maintaining a high level of customer satisfaction.
OCTOBER 2010 – AUGUST 2016
Marketplace Account Manager Information Management Services
●Built and managed the company's online marketplace business from the ground up, overseeing more than 35,000 SKUs across Amazon, eBay, and Rakuten.
●Developed and implemented the operational processes, product listings, inventory management, and marketplace strategies that supported scalable eCommerce growth.
●Increased annual online sales from $0 to $2.5 million in 2015 and $3 million in 2016 through marketplace optimization, product management, and strategic merchandising.
●Maintained a 99.7% positive customer feedback rating by delivering exceptional customer service, accurate order fulfillment, and proactive issue resolution.
●Managed day-to-day marketplace operations, including product listings, pricing, inventory accuracy, promotions, and performance metrics across multiple eCommerce platforms.
EDUCATION
Oregon State University
Behavioral Science 2001–2006
Leadership & Activities
●Social Chair, Sigma Alpha Epsilon
●Member, Oregon State University Cross Country Club
CORE COMPETENCIES
●Account Management
●Business Development
●Customer Relationship Management (CRM)
●Consultative Sales
●Customer Success
●Amazon Seller Central
●eCommerce Marketplace Management
●eBay Marketplace
●Rakuten Marketplace
●Product Management
●Inventory Management
●Marketplace Optimization
●Logistics & Supply Chain Management
●Freight Brokerage
●Transportation Management
●Domestic & International Shipping
●LTL, FTL, Heavy Haul, Air & Ocean Freight
●Hazardous Materials Logistics
●Carrier Negotiation
●Operations Management
●Process Improvement
●Cross-Functional Collaboration
●Warehouse Operations
●Equipment & Asset Management
●Inventory Control
●Data Analysis & Reporting
●Safety Compliance
●Microsoft Office Suite
●Magento
Contact this candidate