Administrative Assistant & Client Support Specialist

Sasha Carter

****************@*****.*** 301-***-**** Atlanta, GA

SUMMARY

Motivated individual with a Bachelor’s in Psychology and currently pursuing a Master’s in Clinical Mental Health Counseling. Experienced working in an outpatient setting, with a foundation in client support and care.

SKILLS

Organizational Skills • Problem Solving Skills • Conflict Resolution • Time Management • Problem-Solving • Communication • MS4/AS400 • Excel Proficiency • Tier • Empathy • Leadership

EDUCATION

Clark Atlanta University

B.A, Psychology

Atlanta, GA

May 2025

WORK EXPERIENCE

Talbott Dunwoody Dunwoody, GA

Administrative Assistant Oct 2025 - Present

• Managed and triaged all incoming calls, providing necessary information to inquiries.

• Scheduled patient appointments and coordinate with external providers, delivering weekly calendars to clients.

• Conducted new patient admissions efficiently.

• Conducted patient intake processes, including collecting medical histories and addressing patient questions

• Assisted with drug screenings and coordinated nursing assessments

• Provided patient support by explaining procedures and ensuring a smooth intake experience and offering clear guidance and emotional support throughout the intake process

• Interacted with clients and financial guarantors to assess payment ability, negotiate, and collect payments.

• Established and upheld credit and collection policies, consistently meeting collection goals.

• Conducted periodic self-audits to maintain accuracy in records and billing/collection processes.

• Filed necessary paperwork promptly and accurately.

• Generated monthly patient invoices and create financial reports for patient accounting.

• Oversaw facility operations

Wards 3 & 4 DC Prevention Center Washington, DC

Youth Prevention Leadership Coordinator (YPLC) Jun 2024 - Aug 2025

• Coordinated youth engagement activities to prevent addiction and foster leadership among young individuals, enhancing community awareness and involvement.

• Collaborated with community organizations and implemented educational campaigns, promoting awareness and prevention strategies effectively.

• Monitored program effectiveness and advocated for policy changes, contributing to resource development and sustainable community initiatives.

ATL Psychotherapy & Consulting Services Atlanta, GA Intern Sep 2024 - Dec 2024

• Participated in counseling sessions with children, enhancing therapeutic engagement through the creation of interactive, age-appropriate activities.

• Developed and managed content for social media platforms to promote mental health awareness.

• Conducted surveys among college students to evaluate perspectives on mental health. Prince George’s County Health Department Cheverly, MD Youth Advisor/Assistant to Disease Intervention Specialist Jun 2023 - Aug 2023

• Supported the management of the PrEP program, enhancing efforts to promote HIV testing, resources, and medication for prevention and control.

• Collaborated with the Disease Intervention Specialist to streamline program processes and ensure effective communication and resource allocation.

• Contributed to educational outreach initiatives, increasing community awareness about HIV prevention strategies. Office of the Clerk of the Circuit Court Upper Marlboro, MD Administrative Clerk Jun 2018 - Sep 2018

• Prepared, processed, and maintained case files by reviewing pleadings, typing docket information, and establishing case file folders.

• Sorted and filed documents and materials according to an established file classification system.

Contact this candidate