Human Resources and Operations Supervisor

TAMIA WALTHALL

Carrollton, GA

470-***-**** *******.*****@*****.***

PROFESSIONAL SUMMARY

Dedicated Human Resources and Operations professional with over 15 years of leadership, employee relations, customer service, scheduling, training, and administrative support experience. Proven ability to recruit, onboard, train, and supervise employees while maintaining compliance with company policies and procedures. Skilled in conflict resolution, workforce management, records administration, and fostering positive employee engagement. CORE COMPETENCIES

Employee Relations • Recruitment & Talent Acquisition Support • New Hire Onboarding • Staff Training & Development • Performance Management • Scheduling & Workforce Planning • HR Compliance & Confidentiality • Conflict Resolution • Personnel Records Management • Employee Engagement • Data Entry & Reporting • Microsoft Office Suite PROFESSIONAL EXPERIENCE

The Home Depot Front End Supervisor Jan 2025 – Present Lead, coach, and develop front-end associates. Assist with onboarding and training. Conduct performance observations and maintain employee schedules. Resolve employee and customer concerns while supporting workplace compliance.

Verida, Inc. Dispatcher Jan 2023 – Jan 2024

Managed high-volume inbound calls, coordinated schedules, maintained records, and resolved customer concerns while collaborating across departments. Lifeline EMS Dispatcher Jun 2020 – Jan 2023

Coordinated staff schedules, maintained documentation, communicated with employees and supervisors, and supported administrative functions. McDonald's Manager Apr 2016 – Jun 2017

Recruited, interviewed, trained, and supervised employees. Conducted coaching sessions and managed workforce scheduling.

Ryan's Family Restaurant Manager May 2009 – Feb 2016 Managed hiring, onboarding, training, employee development, personnel files, and workplace procedures.

EDUCATION

Ultimate Medical Academy – Medical Administrative Assistant Diploma (2019) Carrollton High School – High School Diploma (2009) TECHNICAL SKILLS

Microsoft Word, Excel, PowerPoint, Data Entry, Electronic Records Management, Scheduling Software, Greenway Software

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