Customer Service, Onboarding, Office, Supervisor
Resume:
E D U C A T I O N
C O N T A C T E X E C U T I V E S U M M A R Y
W O R K E X P E R I E N C E
ALISON MARTIN
C O R E S K I L L S
LIPSCOMB UNIVERSITY
Bachelor of Science in Business
Administration with a speciality
in Marketing and Management
******@***.***
DISNEY FASHIONISTA
Contributing Writer May 2022 – Present
Research, write and publish digital content 10 times a week covering Disney merchandise, fashion trends, product launches, and theme park news
The blog has a dedicated audience of 188,000 Facebook followers, 102,500 Pinterest followers, and 133,000 Instagram followers.
Customer experience and employee engagement professional with 28 years of success at Southwest Airlines. Extensive experience in customer service, employee training, onboarding, culture initiatives, and cross-functional collaboration. Recognized for leadership, service excellence, and workplace engagement through roles including Station Trainer, Culture Ambassador President, and Make-A Wish Ambassador. Skilled at building relationships, resolving complex issues, and creating exceptional customer experiences in fast paced environments.
Delivered exceptional customer service to thousands of travelers annually while maintaining Southwest’s customer- first service standards in a high-volume airport operation. Assisted passengers with ticketing, baggage services, and travel-related needs.
Selected as a Station Trainer responsible for onboarding, coaching, and mentoring new employees to support
operational excellence and service consistency.
Elected Culture Ambassador President, leading employee- engagement programs that strengthened workplace culture, team morale, and organizational values.
Represented Southwest Airlines as a Make-A-Wish
Ambassador, helping create memorable travel experiences for Wish families.
Collaborated with Technical Services to troubleshoot equipment and technology issues affecting customer operations.
Partnered with cross-functional teams to ensure efficient service delivery and customer satisfaction.
Built strong relationships with customers and coworkers while maintaining a positive and professional environment. H O N O R S A N D
R E C O G N I T I O N
Southwest Airlines, 2022
www.linkedin.com/in/alis
on-martin-382099412
Served as the Director of Public
Relations and Secretary in the
Alpha Kappa Psi Professional
Business Fraternity
AGENT OF THE 2 QUARTER -
CUSTOMER SERVICE
ND
EMPLOYEE OF THE 2 ND QUARTER
Southwest Airlines, 2012
EMPLOYEE OF THE YEAR
Southwest Airlines, 2012
Microsoft Office Suite
Employee Training and
Development
Customer Service Excellence
Cross-Functional Collaboration
Culture and Employee
Engagement
Team Leadership
Hospitality Operations
Cash Handling & Payment
Processing
SOUTHWEST AIRLINES
Customer Service Agent June 1998 – Retired June 2026
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