IT Support & Cybersecurity Trainee

EMMANUEL

OMOGE

Omogeemmanuel*gmail.com +1-202-***-**** 4124 E capitol ST NE

Washington DC, 20019

PROFESSIONAL SUMMARY

Motivated IT Support and Cybersecurity professional pursuing a Bachelor of Science in Information Systems & Cyber Security at Columbia Southern University. Experienced in troubleshooting hardware, software, and network issues while providing excellent customer service and technical support. Delivering secure, efficient solutions that resolve technical issues and support business success. Currently preparing for the CompTIA Security+ certification. Strong communicator with a passion for problem-solving, end-user support, and continuous learning. Seeking an IT Support, Help Desk, Technical Support, or Entry-Level Cybersecurity position.

Computer Servicing Center-Nigeria February 2011-May 2014

CUSTOMER SERVICE / TECHNICAL SUPPORT ASSOCIATE

Provided front-line technical support for hardware, software, devices, and network connectivity issues.

Diagnosed and resolved technical problems, escalating complex incidents when appropriate.

Assisted users with password resets, account access, software installation, and troubleshooting.

Logged and tracked support requests while maintaining accurate documentation.

Guided customers through technical solutions via phone, email, and in person.

Earned positive customer feedback for communication, professionalism, and problem-solving. Technical Troubleshooting • Windows 10/11 • Microsoft • Password.

Automotive Parts & Car Technology Shop – Commonwealth of Dominica October 2019 -January 2021

AUTOMATIVE PARTS SALES ASSOCIATE

Assisted customers in selecting automotive parts and accessories.

Managed inventory, processed sales, and coordinated supplier orders.

Built strong customer relationships through product knowledge and professional service.

Wholesale Businesses Savers Enterprises – Commonwealth of Dominica March 2021 – April 2022

CUSTOMER SERVICE

Delivered excellent customer service in a fast-paced retail environment.

Managed inventory, processed transactions, and maintained organized stock.

Collaborated with team members to meet daily operational goals while ensuring customer satisfaction.

EDUCATION

Bachelor of Science in Information Systems & Cyber Security (In Progress)

Columbia Southern University

CERTIFICATIONS

CompTIA Security+ (In Progress)

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