Customer Service & Accounts Receivable Specialist
Resume:
Summary
Customer-focused professional with experience in customer service, sales, insurance administration, and account management. Skilled in handling high-volume calls, processing transactions, managing customer accounts, and resolving client concerns while delivering exceptional service. Proficient in Microsoft Office, CRM systems, Slack, Webex, Blackboard, and other business platforms. Strong communication, organizational, and multitasking abilities with a proven track record of supporting operational efficiency and customer satisfaction.
Work experience
Sales and Service Representative
OpenTech Alliance • Remote
January 2020 to June 2026
• Managed reservation and allocation of storage units, ensuring accurate inventory tracking and customer satisfaction.
• Processed and recorded customer payments while maintaining accuracy and compliance with company procedures.
• Provided emergency access assistance to customers, resolving urgent issues efficiently and professionally.
• Utilized multiple business systems and software, including Microsoft Teams, Microsoft Outlook, and Microsoft Excel, to support daily operations and communication.
• Oversaw kiosk operations, assisting customers with transactions, troubleshooting issues, and ensuring a seamless user experience. Costumer Service Associate
Live ops • Remote
January 2015 to January 2020
• Utilized collaboration and communication platforms including Slack, Webex, Blackboard, and Pidgin to coordinate workflows and provide support.
• Worked extensively with CRM systems, USPC, Seibels platforms, and Microsoft Excel to manage customer information, process transactions, and generate reports.
• Handled inbound sales calls for infomercial campaigns, educating customers on products and driving sales conversions.
• Maintained accurate records and customer data while adhering to company policies and service standards.
• Demonstrated strong multitasking abilities by managing customer interactions, system navigation, and administrative tasks simultaneously.
Receptionist
Duval premium budget • Jacksonville, FL
September 1997 to August 2016
• Greeted clients and visitors in a professional and courteous manner, providing exceptional customer service and support.
• Managed high-volume inbound and outbound calls, addressing inquiries and resolving customer concerns efficiently.
• Performed administrative duties, including faxing, filing, email correspondence, and document management.
• Maintained and updated customer accounts, ensuring accuracy and confidentiality of client information.
• Assisted clients with insurance policy reinstatements, explaining coverage options and processing required documentation.
• Processed financial transactions accurately and in accordance with company policies and procedures.
• Coordinated customer service activities to ensure timely resolution of account and insurance-related issues.
• Demonstrated strong organizational and multitasking skills while managing multiple administrative and customer service responsibilities.
Margaret Vest
*************@*****.***
Jacksonville, FL 32257
Languages
English
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