Customer Relations & Housing Administrator
Resume:
C O N TACT
****************@*****.***
Tupelo, MS 38804
phone
address
P R O F E S S I O N A L S U MMARY
Experienced professional skilled in managing client relationships, coordinating team efforts, and enhancing customer satisfaction. Proficient in Microsoft Office Suite and Salesforce, with a proven track record in managing complex processes and improving operational efficiency. Eager to leverage expertise in a new role to drive team success and achieve business goals.
E D U C ATION
September 2024
Certification in Human Resources in Diversity, Equity
& Inclusion
eCornell University
January 1997
High School Diploma in College Prep
Alexander High School, MS
US
College Coursework
Itawamba Community College, MS
E X P E R I E N C E
February 2022 - March 2025
Housing Administrator
S.A.F.E., Tupelo, MS
July 2015 - August 2025
Sales Coordinator / Account Manager / CE Lead
Waste Management, Tupelo, MS
January 2011 - January 2015
Store Manager
Rent-A-Center, New Albany, MS
January 2009 - January 2010
Assistant Manager
It's Fashion (Cato Corporation), Starkville, MS
January 2001 - January 2008
Customer Service Technician
Support displaced women and children with food,
shelter, and personal needs in crisis situations.
•
Coordinate intake/outtake processes and assist
patients with mental health diagnoses
transitioning from institutions.
•
Manage ESG/CHOICE program documentation and
grant reporting; process rental/utility payments
and track budgets.
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Liaise with landlords and utility companies;
prepare promise-to-pay agreements and maintain
accurate records.
•
Manage Gulf Coast client inbox for Tupelo Call
Center; assign leads and inquiries to Sales Teams.
•
Process commercial/residential service tickets and coordinate with internal teams for resolution.
•
Led training, coaching, and performance tracking
for customer engagement staff.
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Negotiated contracts, resolved billing issues, and improved customer retention across key accounts.
•
Directed all store operations, including sales,
collections, team hiring/training, and inventory
control.
•
Consistently met sales and customer service goals; ensured compliance with operational standards.
•
Merchandised displays, led seasonal promotions,
and trained sales staff on product knowledge and
visual design.
•
T O MMIE L . B E L L
SITEL, Starkville, MS
Provided phone-based tech support for Gateway
hardware/software; upsold products and
warranties.
•
S K I L L S
• Microsoft Office Suite
• Excel
• Outlook
• PowerPoint
• Salesforce
• WordPerfect
• Microsoft Teams
R E F E R E N C E S
Sandra Blanch
******.********.******@*****.***
Keeley Corbett-Hardin
************@*****.***
Takiva Bell
****.*****@*****.***
Leslie Brett-Ward — North West Community
College
Trainer
*************@*****.***
phone
phone
phone
Friend
phone
Contact this candidate