Remote Administrative Support & Customer Service

JESSICA RODRIGUEZ

Somerset, TX 210-***-**** ****.*****@*****.***

Remote Administrative Support Customer Service Operations Support

PROFESSIONAL SUMMARY

Adaptable customer service and administrative support professional with 8+ years of experience in remote support, scheduling, data entry, records accuracy, customer communication, and healthcare operations. Known for professionalism, problem-solving, attention to detail, and quickly learning new systems. Interested in expanding into broader administrative, operations, customer success, and remote support roles beyond healthcare.

CORE SKILLS

Administrative & Operations: Data Entry, Records Management, Workflow Coordination, Scheduling, Payroll Preparation, Referral Coordination, Microsoft Office

Customer & Remote Support: Remote Work, Customer Communication, Conflict Resolution, De-escalation, Call Center Operations, Account Updates

Healthcare & Transferable Skills: Patient Registration, Insurance Verification, HIPAA, Epic EHR, Medical Terminology, Quality Assurance, Process Improvement, Training Support, Adaptability

PROFESSIONAL EXPERIENCE

Patient Access Representative

UT Health Science Center (Remote) Mar 2022–Dec 2023

Managed remote patient access needs, including registration, insurance verification, appointment scheduling, and accurate Epic EHR documentation.

Maintained 95–100% quality scores while following compliance standards and delivering professional patient support.

Resolved escalated concerns, supported team training initiatives, and reinforced consistent patient access workflows.

Branch Administration Representative

Humana (Remote) Mar 2021–Jul 2021

Coordinated caregiver schedules, payroll preparation, administrative updates, and time-sensitive staffing records.

Communicated with clients, caregivers, and internal staff to resolve scheduling needs and maintain service continuity.

Order Services Specialist

QVC (Remote) Sep 2020–Feb 2021

Processed customer orders, account updates, service requests, and promotional information in a remote support environment.

Used active listening and problem-solving skills to address customer needs and improve the service experience.

Scheduler

UT Health Science Center Mar 2018–Jun 2019

Scheduled appointments, verified insurance, coordinated referrals, and maintained accurate patient information.

Customer Care Specialist

Conduent Aug 2017–Mar 2018

Resolved customer inquiries, documented account information, and supported escalations in a fast-paced service environment.

Additional Experience

Carenet Healthcare Services; Advance America

Customer service and support roles focused on client assistance, documentation, account support, and issue resolution.

EDUCATION

Associate of Science in Biology – Palo Alto College December 2022

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