Quality Control Inspector - Banking & Finance

Iqra Mehmood

*************@*****.***

Cell # 916-***-****

Summary

Organized and dependable banking professional who excels at processing high volumes of error-free transactions, meeting and exceeding scorecard goals, with a degree in Finance and proven experience of more than 13 years in banking, management and finance.

Education

B.COM (Accounting) 2013 Punjab College of Commerce

F.S.C 2009 Punjab College of Commerce

Experience

Broadridge Financial Solutions December 2020 to Till Date

Quality Control Inspector

As a Quality Control Inspector at Broadridge Financial Solutions, I was responsible for ensuring that all products met company standards and specifications before being shipped to clients.

Inspecting products or materials for defects, damage, or inconsistencies.

Conducting tests and measurements to verify product specifications.

Documenting and recording inspection results.

Recommending improvements to production processes to prevent defects.

Communicating with production teams to address quality issues.

Conducting audits of manufacturing processes to ensure compliance with quality standards.

Implementing corrective actions to address quality issues.

Monitoring and analyzing quality data to identify trends and opportunities for improvement.

Providing training and guidance to production staff on quality standards and procedures.

Collaborating with other departments to implement quality control initiatives.

I conducted thorough inspections of finished goods, materials, and components, checking for defects, damages, and compliance with industry regulations.

I used various tools and equipment such as calipers, scales, and micrometers to measure and evaluate the quality of products.

I also maintained detailed records of my inspection findings, communicated any issues to the production team, and worked closely with them to resolve quality issues in a timely manner.

In addition to inspecting physical products, I also conducted audits of production processes and documentation to identify areas for improvement and ensure compliance with quality standards.

I collaborated with cross-functional teams to implement corrective actions and continuous improvement initiatives to enhance product quality and customer satisfaction.

My main role was to ensure the quality and accuracy of all output materials produced for clients. This included reviewing and analyzing output data, identifying any errors or discrepancies, and working closely with production teams to resolve issues in a timely manner.

Overall, my experience as a Quality Control Inspector at Broadridge Financial Solutions has given me a strong understanding of quality management principles, attention to detail, and problem-solving skills that are essential in ensuring the delivery of high-quality products to clients.

Store Manager Feb 2018 to Nov 2020

Shandar Foods LLC Sacramento, CA

Serves customers by providing product and service information; resolving product and service problems. Promote and resolve customer complaints, in a timely and professional manner.

Maintain a high standard of merchandising, placement, store signage, and proper display techniques to create an inviting atmosphere for customers.

Hiring, training, and supervising staff members

Setting sales targets and monitoring performance

Managing inventory levels and ordering new stock

Handling customer complaints and resolving issues

Creating and implementing sales strategies to drive revenue growth

Ensuring the store is clean, organized, and visually appealing

Conducting regular staff meetings and performance evaluations

Developing relationships with vendors and negotiating contracts

Analyzing sales data and making recommendations for improvement

Ensuring compliance with all company policies and procedures.

Monitor cash over/short, inventory shrinkage, and drive offs daily.

Maximize store profits and gross profit margins.

Review performance data (financial, sales and activity reports) to monitor and measure productivity, goal, progress and activity levels.

Cashier and Customer Service Officer Jan 2017 to Feb 2018

Lowe’s Sacramento, CA

Working as a cashier and in the customer service department has provided me with valuable experience in handling various aspects of customer interactions.

Processing customer transactions accurately and efficiently

Handling cash, credit, and debit card payments

Balancing cash register at the end of each shift

Providing receipts and ensuring proper documentation of transactions

Assisting customers with any questions or concerns related to their purchases

Maintaining a clean and organized workspace

Following company policies and procedures regarding returns, exchanges, and refunds

As a cashier, I have developed strong communication skills in dealing with customers, ensuring accurate transactions, and providing excellent service.

In the customer service department, I have learned how to address customer inquiries and resolve any issues in a timely and professional manner.

Assisting customers with inquiries, complaints, and requests in person, over the phone, or through email

Resolving customer issues and conflicts in a timely and professional manner

Providing information about products, services, and promotions to customers

Processing customer orders and tracking shipments

Handling returns, exchanges, and refunds according to company policies

Maintaining a positive and helpful attitude towards customers

I have also gained experience in handling complaints, providing product information, and processing returns or exchanges.

Overall, this experience has taught me the importance of patience, empathy, and problem-solving skills when dealing with customers.

It has also helped me develop a strong attention to detail and the ability to work efficiently in a fast-paced environment.

I believe that my experience in both roles has equipped me with the necessary skills to excel in any customer-facing position.

Key Skills

Microsoft Windows XP, Vista, 7, 8

Microsoft Office (Word, Excel, PowerPoint)

Excellent attendance and communication skills

Work equally well both independently and in teams

Well organized, proactive, professional, and flexible

Contact this candidate