Professional Year & Placement Coordinator

Felicia Penton, Professional Year & Placement Coordinator

Boise, Idaho, 83706, United States, 208-***-****, **********************@***********.*** SUMMARY Dedicated and organized educator with over 10 years of experience in technical instruction and program coordination. Proven ability to manage student progress, develop training plans, and administer assessments. Expertise in system administration, network support, and IT project management, with a strong background in supporting educational programs and diverse student populations. Eager to leverage extensive technical and administrative skills to enhance the Professional Year & Placement programs at Boise State University and ensure candidate success. WORK EXPERIENCE

CTE Educator (Grades 9 – 12)

We Build Things in Teams of Highly Diverse Students 10/2014 – 08/2023 Renton

Instructed students on robot components, including wheels, chassis, body, controller, circuit board pin configurations, motors, object sensors, remote control, and antennas.

Fostered group building skills and taught programming in Arduino. Facilitated end-of-trimester component breakdown for students to create build kits for subsequent classes.

Organized students into groups for end-of-trimester competitions to cultivate 21st-century skills.

Delivered instruction for Cisco Networking A, B, and C courses in 2023. Taught programming concepts using Arduino and C.

Monitored and supported a highly diverse and ethnic student population during independent work and cooperative learning activities. Implemented and managed behavior management strategies. Collaborated with administration on Individual Educational Planning (IEP) development.

Administered state assessment tests to students.

Participated in conferences to discuss student progress. Tracked and reported on student instructional progress. Provided assistance and monitoring for small groups and individuals with IEPs.

Executed behavioral management strategies with consistent emphasis and techniques, reporting on progress.

Attended parent conferences and relevant meetings as needed. Race Registrar & Race Coordinator

The Balanced Athlete

01/2015 – 12/2018 Renton, WA

Desktop Support Technician

Seattle Children's Hospital (through Insight Global) 06/2017 – 08/2017 Seattle, Washington

Resolved basic networking issues.

Performed software break/fix on desktop computers. Maintained excellent written and verbal communication with end-users. Delivered exemplary customer service.

Worked independently and managed time effectively to complete assigned tasks.

Managed Tier 1 and Tier 2 incident response.

Troubleshot issues related to system deployment.

Volunteer/Race Support

Cougar Mountain Trail Run Series

09/2013 – 10/2014 Seattle

Officiated the timing of multiple trail races, marked marathon courses, and swept courses post-event for NW Trail Runs and Seattle Running Club. Took a professional sabbatical from IT to pursue volunteer opportunities. Application Development and Test Support Engineer

1

Microsoft (through Collabera)

09/2012 – 09/2013 Redmond, Washington

Provided Help Desk technical support and troubleshooting services to end- users, addressing Tier 1 and Tier 2 incident management tickets generated by testers and developers.

Engineered, maintained, and supported a virtual test environment for application developers and testers.

Utilized PowerShell, Microsoft Windows Server 2008 & 2012, Apple MAC OS 10, Active Directory, DNS, DHCP, IIS, WDS, SQL Server 2008 & 2012, Microsoft System Center Operations Manager, Virtual Machine Manager, Hyper-V, and Microsoft System Configuration Manager 2012 to deploy updates, images, and applications.

Diagnosed image deployment and session issues, reported bugs to SDETs for triage, code fixes, and feature enhancements.

Cataloged inventory of servers and virtual servers along with their specific roles.

Resolved server hardware issues as they occurred.

Provided extensive support and troubleshooting for SQL Server 2008 and 2012.

Crystal Report Writer

AceCo Semiconductor (through Volt Technical Resources) 01/2012 – 05/2012 Boise, Idaho

Developed and integrated approximately 200 manufacturing reports within the manufacturing resource planning system utilizing Crystal Reports 10 and SQL Server 2008 on a Windows Server 2008 platform. IT Support Specialist

Roman Catholic Diocese of Boise

07/2008 – 04/2011 Boise, United States

Administered a network within a Microsoft Windows Forest comprising one root domain, nine child domains, and a mixed-mode network of 42 domain controllers and member servers running Microsoft Windows 2008, 2003, and 2000 Server Standard and Enterprise editions.

Managed Organizational Units (OUs) in Active Directory through Group Policy.

Authored logon scripts.

Administered roaming profiles.

Provisioned and managed virtual servers using Hyper-V. Created custom images and deployed them to 120-240 workstations and laptops utilizing Remote Installation Service (RIS) and Windows Deployment Server (WDS).

Maintained IT inventory and managed budgets.

Delivered technical support to clients of the Diocese of Boise, ensuring adherence to Service Level Agreements (SLAs).

Orchestrated multiple IT projects across various Roman Catholic parishes in Boise, Idaho, serving over 650 users.

IT Support Specialist

Roman Catholic Diocese of Boise (through Volt Technical Resources) 11/2007 – 06/2008 Boise, Idaho

11/2001 – 12/2009 Network Engineer Boise, Idaho

Boise Valley Information Systems, LLC

Provided network support for numerous clients across Boise, the Meridian area, and Oregon counties since 1998.

Prepared and submitted project proposals for network and infrastructure upgrades.

Implemented and maintained stable network infrastructures, troubleshooting network and hardware issues.

Compiled procedural documentation for the setup, installation, and configuration of workstations and servers.

Documented and inventoried the entire network infrastructure. Configured internet access via routers and firewalls, managed onsite website hosting, domain name registration, maintained company websites, and administered onsite mail servers.

Managed onsite website and mail servers utilizing multi-homed network interfaces on a Windows Server platform, DNS Server, Active Directory, IIS, and Exchange Server.

Provided DNS, website, and mail server hosting services on a Linux Fedora platform.

Business Analyst/IT Analyst

Boise Valley Information Systems, LLC

11/2001 – 12/2009 Boise, Idaho

Managed the software development life cycle across several projects, utilizing project proposals, vision documents, project plans, and use case lists to define user requirements and process flows. Developed pseudocode and engaged with clients to gather information and feedback, ensuring projects remained on track.

Identified and resolved issues that arose during project execution. Developed and maintained project schedules.

Facilitated weekly progress meetings with clients to address progress, issues, and assignments.

Maintained comprehensive project documentation.

Designed and implemented group training plans tailored to documented user needs and learning styles.

Established feedback mechanisms to assess training effectiveness, including post-training support calls and feedback surveys. Chaired meetings and documented minutes for internal and client interactions.

Authored final client reports detailing project definitions, planning documents, requirements, and design specifications. Employed tools such as Microsoft Visio Professional, Microsoft Project 2003, Crystal Reports 10.0, and Database Design Tool (DDT) for interfacing with Microsoft SQL Server to facilitate the development process. Programmer/Analyst

Ellinwood Computing

12/2000 – 12/2003 Boise, Idaho

Modified an existing licensing and code enforcement application for the Department of Agriculture to integrate with a new system. Engineered a web-enabled workflow application for the electronic service of legal documents through an Oregon multi-county website/portal, including marriage licenses, County Assessor imaging databases, arrest warrants, and weekly minutes for County Commissioners.

Developed the system utilizing AS400 and Windows Server platforms, Lotus Domino Server, Lotus Notes, Java, and JavaScript.

Created an application to interface IBM cash registers with the AS400 system using Visual Basic 6.0.

CTE Teacher, Special Education Para

educator/Substitute Teacher

09/2015 – 02/2024 Renton, Washington

Renton School District

Monitored and supported students during independent work and cooperative learning activities.

Provided instruction in behavior management.

Collaborated with administration on Individual Educational Planning. Administered state assessment tests to students.

Participated in conferences regarding student progress. Tracked student progress in instruction.

Assisted and monitored small groups and individuals with IEPs. Implemented behavioral management strategies with consistent emphasis and techniques, reporting on progress.

Attended parent conferences and meetings when appropriate. EDUCATION

Western Governors University

MAT Teaching, Special Education and Mathematics

01/2023 – Present Kent, WA

Bellevue College

Pending, Programming Language

04/2014 – Present Bellevue

Boise State University

BS, Computer Information Systems

01/2005 – 07/2015 Boise, Idaho

Boise State University

BBA, Production/Operations Management

01/1995 – 01/2005 Boise, Idaho, USA

SKILLS Microsoft Office 2023 (Office 365) Microsoft Office 2013 Microsoft Office 2012 Microsoft Excel 2016

Microsoft Word 2016 Microsoft Power Point 2016

Microsoft Publisher 2016 Microsoft Access 2016

Microsoft OneNote 2016 Microsoft SharePoint Designer 2016 QuickBooks (version: 2023, 2015,

2013, 2009, 2003, 2000)

Windows Server 2006

Windows Server 2008 Windows Server 2012

Windows Server 2016 Windows Server 2023

Active Directory Operating Systems

Microsoft Windows Microsoft Exchange

System Administration Microsoft Windows Server

Network Support DHCP

Visio IIS

Java Azure

Oracle Computer Networking

DNS ServiceNow

Help Desk Visual Basic

VPN Network Firewalls

Technical Support Shell Scripting

SCCM WAN

VMWare TCP/IP

SQL Linux

Microsoft SQL Server LAN

VoIP Telecommunication

Windows Server 2023 Enterprise

Edition R2

Windows 2023

Windows 2012 Enterprise Edition R2 Windows 2008 R2 Windows 2003 Server Windows 2000 Server

Windows 2000 Windows 8

Windows Vista Business Windows XP Professional

Microsoft SQL Server 2023 Microsoft System Configuration Manager 2010 & 2012

Microsoft System Configuration

Operations Manager 2023, 2012 &

2008

Microsoft Visual Studio 2012

Microsoft Exchange Server 2008,

2003 and 2000

Apple MAC 10

Netware 4.11 Novell Netware 5.0

Linux Redhat 7.3 Linux Redhat 9.0

AS400 Zenoss

Team Foundation Server (TFS)

2012

Microsoft SharePoint Server

Visual Basic .NET

Microsoft Access 2003 Crystal Reports 10.0

Microsoft SQL Server C#

SuiteP2 Java Netbeans IDS

JVM JRE

IBM Domino Web Server Lotus Notes

C# (version:2024, 2012, 2015) Visual Basic (version: 2023. 2003, 2005, 2010, 2012, 2015)

Java JavaScript

Pascal Cobol

C C++

Visual Studio (version: 2000, 2003,

2005, 2010, 2012, 2015)

Robotics

Computer Game Design Cisco Networking A,B,C

Geometry 1 & 2 Algebra 1 & 2

English Literacy Communication skills

Leadership Management

Project management Construction

INTERESTS Robotics Computer

Game Design

CompTIA A+

MCP

Substitute Teaching Certification

CCNA

CERTIFICATES

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