Retail Store Operations and Team Leadership Manager

KELLY SCHLECHTA

******@*****.*** 805-***-**** Ventura, CA 93003

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Resourceful Store Manager highly productive in completing tasks efficiently. Possess specialized skills in inventory management, staff training, and customer service which ensure operational success. Excel at communication, leadership, and problem-solving to meet diverse challenges head-on.

• Customer Service Excellence

• Inventory Management

• Financial Administration

• Team Leadership

• Attention to Detail

• Security Awareness

• Microsoft 365

• Gemsoft Gem of the Net

• The Edge for Jewelers.

• Effective Communication

• Problem Solving

• Paychex

• Interpersonal Communication

• Payroll administration

• Team leadership

• Compliance oversight

• Effective communication

• Problem solving

• Conflict resolution

• Time management

• Shift scheduling

• Team building

• Employee supervision and motivation

• Sales promotions

• Employee terminations

• Store operations oversight

Office/Store Manager Jewelry Couture - Ventura, CA 01/2017 - Current

• Oversee daily operations, ensuring smooth coordination among departments (sales, inventory, customer service) Manage inventory control, including tracking stock levels, ordering supplies, and maintaining secure storage of valuable items

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Supervise staff, including scheduling, training, and performance evaluations to maintain a high standard of customer service

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• Handle financial tasks, such as processing payments, bank deposits, and reconciling accounts Oversee customer service, assisting with inquiries, complaints, and special requests to ensure a positive shopping experience

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Ensure compliance with industry standards and legal requirements, including licensing, safety protocols, and security measures

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• Maintain accurate records of sales, repairs, and appraisals, using store management software and filing systems

• Assist in marketing efforts by coordinating promotions, updating displays, and managing social media presence Communicate with suppliers and partners to ensure timely delivery of products and maintain strong business relationships

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Oversee all Human Resources for the business including Payroll processing, time off and sick time requests, and ensuring all employees are adhering to state and federal guidelines.

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PARAPLEGIC CAREGIVER 01/2007 - 12/2016

Summary

Skills

Experience

• Conducted shopping and meal preparation to support daily nutritional needs

• Assisted with personal hygiene, housekeeping, and laundry to maintain a clean and comfortable environment

• Provided physical assistance with transfers in and out of bed and shower to ensure safe mobility

• Organized and managed medication schedules, and provided transportation to medical appointments

• Supported all aspects of daily living to enhance overall quality of life Customer Service Specialist Nordstrom Rack - Oxnard, CA 01/2013 - 12/2015 Delivered exceptional customer service to ensure a positive shopping experience, addressing inquiries and resolving issues promptly

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Answered and directed customer calls to the store, providing detailed assistance and product information to maintain customer satisfaction

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Prepared daily financial deposits, reconciling and verifying transactions to ensure accuracy and compliance with store policies

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Organized and set up cash drawers for daily business operations, maintaining proper cash levels and monitoring transactions for accuracy

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Customer Care Representative Ventura Toyota - Ventura, CA 01/2006 - 12/2007 Conducted follow-up communications with customers to gather feedback on their dealership experience, enhancing customer satisfaction and retention

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Managed incoming calls, addressing customer inquiries, resolving issues, or directing concerns to the appropriate management team member

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Researched and coordinated vehicle purchases through online auction platforms, facilitating smooth acquisition processes and optimizing inventory

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Created accurate vehicle pricing labels, maintained the inventory of key machine assets, and provided comprehensive sales support

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Provided flexible support across various tasks assigned by management, contributing to a collaborative and efficient team environment

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Optical Line Lead Electro Service Labs 01/1996 - 12/2001 Supervised a 23-person department, providing leadership, training, and support to ensure operational efficiency and team cohesion

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Assisted in recruitment and onboarding of new employees, as well as performance evaluations and termination processes, in alignment with company policies

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Managed inventory by ordering and replenishing supplies as needed, optimizing availability and minimizing downtime

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Oversaw all shipping and receiving functions, ensuring timely and accurate processing and documentation of incoming and outgoing products

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Directed the routing of completed products to designated areas, maintaining seamless workflow and adherence to quality standards

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Regularly communicated department progress, goals, and operational updates to upper management, contributing to strategic planning and decision-making

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Buena High School Ventura 01/1992

High School: General Education

Ventura College Ventura 01/2017

Associate Science Degree: Criminal Justice

Medical Career Services 01/2006

Education and Training

Medical Front/Back Office Certificate

Conejo Valley Adult Education 01/2006

Certified Phlebotomy Tech Basic Didactic Training

• English, Fluent

• Spanish, Basic

Languages

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