Technical Program Manager - Client Services

Mahesh Dhanwade

Client Services Project Manager *

Cohesity

******.********@*****.***

Mobile No: 997*******

Professional Summary

Technical Program Manager with 17 years of experience leading enterprise technology delivery, cloud transformation, SaaS implementations, cyber resilience, and infrastructure modernization programs for global customers. Proven expertise in delivering end-to-end technology projects from initiation through implementation and transition to business-as-usual (BAU), while managing governance, RAID (Risks, Assumptions, Issues, and Dependencies), stakeholder engagement, and executive reporting.

Experienced in Azure cloud operations, enterprise data protection, disaster recovery, business continuity, and cross-functional leadership across Engineering, Product Management, Cloud Operations, Customer Success, and Support teams. Adept at managing multiple concurrent projects, resolving delivery risks, driving operational excellence, and delivering predictable business outcomes in complex enterprise environments.

Core Competencies and Technologies

Technical Program & Project Management • End-to-End Delivery Management • Program Governance • Stakeholder Management • RAID (Risk, Assumption, Issue & Dependency) Management • Risk & Escalation Management • Cross-functional Team Leadership • Executive Reporting • Agile, Waterfall & Hybrid Delivery • Microsoft Project • Jira • ServiceNow • ITIL

Microsoft Azure • Azure SaaS • Cloud Operations • Enterprise Infrastructure • Windows Server • Linux • VMware • Storage & Networking

Cohesity Alta SaaS Protection • Veritas NetBackup • Microsoft 365 Data Protection • Disaster Recovery • Business Continuity • Cyber Resilience • SaaS Implementation • Cloud Transformation

Professional Experience

Cohesity

Client Services Technical Project Manager (Solution Delivery)

(Aug 2022 to Present)

Lead end-to-end delivery of multiple concurrent enterprise SaaS implementation programs, managing project scope, schedules, governance, risks, dependencies, customer communications, and successful production deployment.

Serve as the primary customer-facing Technical Project Manager for Azure-hosted Cohesity Alta SaaS Protection implementations across global enterprise customers.

Develop project plans, implementation roadmaps, governance frameworks, RAID logs, delivery milestones, executive dashboards, and status reports to ensure predictable project execution.

Coordinate cross-functional delivery across Engineering, Product Management, Cloud Operations, Customer Success, Support, and Professional Services teams.

Drive proactive identification and mitigation of delivery risks, technical issues, dependencies, and customer escalations to maintain project timelines.

Lead project governance meetings, deployment readiness reviews, executive steering updates, customer workshops, and implementation status reviews.

Manage Azure tenant provisioning, cloud operational readiness, resource optimization, and customer billing validation activities.

Deliver Microsoft 365 data protection, disaster recovery, cyber resilience, and business continuity solutions supporting enterprise recovery objectives.

Ensure smooth transition of completed implementations into Business-as-Usual (BAU) operations through operational readiness validation, documentation, knowledge transfer, and stakeholder sign-off.

Maintain delivery metrics, implementation KPIs, governance reporting, and continuous process improvements to improve implementation quality and customer experience.

Key Achievements

Successfully delivered 40+ enterprise SaaS implementation projects for global customers while consistently meeting delivery milestones and customer expectations.

Standardized implementation governance, project documentation, and delivery frameworks, improving execution consistency across multiple implementation teams.

Reduced delivery risks through proactive dependency management, structured governance, and stakeholder engagement.

Successfully managed multiple concurrent enterprise implementation programs while maintaining high customer satisfaction and predictable delivery outcomes.

Veritas technologies, Pune

Principal Solution Specialist

(Jan 2022 to Aug 2022)

Delivered enterprise consulting for backup, disaster recovery, cyber resilience, and recovery planning across complex enterprise environments. Collaborated with infrastructure, storage, networking, virtualization, and database teams to resolve critical production issues.

Supported VMware environments, Linux platforms, SAN storage, and enterprise backup infrastructure.

Performed root cause analysis, performance optimization, disaster recovery testing, and infrastructure health assessments.

Developed automation scripts and operational improvements to enhance service reliability.

Worked with multiple cross-functional teams to coordinate technical issue resolution, delivery planning, risk mitigation, and recovery activities across enterprise environments.

TietoEvry India Pvt. Ltd., Pune

Service Lead- Backup

(Feb2020 to Jan 2022)

Led enterprise backup service delivery for global customers while managing a team of technical specialists.

Managed operational governance including incident, problem, change, and service management activities aligned with ITIL practices.

Acted as the primary escalation manager for high-severity incidents, coordinating resolution across Windows, VMware, Storage, Database, and Network teams.

Conducted CAB meetings, managed operational risks, tracked action items, and ensured SLA compliance across enterprise customers.

Improved operational KPIs through proactive incident reduction, governance reviews, and continuous process improvements. Managed incident, change, problem, and operational governance processes while ensuring SLA compliance across enterprise customers.

Veritas technologies, Pune

Senior Technical Support Engineer-Netbackup

(Feb 2016 to Feb 2020)

Provided expert technical consulting for enterprise backup environments.

Assisted customers during disaster recovery events and production outages.

Delivered best practice recommendations and troubleshooting for NetBackup, Linux, Oracle, SAP HANA, DB2, Sybase, and VMware environments.

Worked closely with global engineering teams to resolve complex customer issues.

Atos India Pvt Ltd, Pune

Netbackup Administrator

(Oct 2012 to Feb 2016)

Managed enterprise backup environments across multiple customers.

Administered more than 50 backup master servers supporting over 2,000 clients.

Performed backup administration, disaster recovery testing, media management, and troubleshooting.

IBM Info Services.

System Administrator

Project: Bharti Airtel Datacenter/IBM (from Aug 2010 to 2012)

Managed enterprise data center infrastructure supporting business-critical workloads.

Administered Linux, VMware, storage, and backup environments.

Supported infrastructure monitoring, incident management, disaster recovery, and change management.

Coordinated cross-functional infrastructure teams to deliver operational changes, disaster recovery activities, capacity planning, and infrastructure optimization initiatives supporting business-critical services.

Certifications

Microsoft Certified Azure Fundamentals (AZ-900)

Scrum Foundation Professional Certificate

PMP Training Completed

Veritas NetBackup Administration Certified

Generative AI Overview for Project Managers

Additional Learning -Generative AI for Project Managers with practical application of AI tools for project planning, meeting summaries, documentation, risk tracking, and stakeholder communication.

Education

Bachelor of Computer Applications (BCA), YCMOU

Diploma in Electronics & Telecommunications, MSBTE

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