Banking Operations & Customer Service Specialist

PROFESSIONAL ©

SUMMARY

SKILLS

PROFESSIONAL

EXPERIENCE

FLUTUR MALOKU

@ Lancaster, PA17601 2-646-***-**** <4 ************@*****.***

Banking professional with a Bachelor's Degree in Banks, Finance & Accounting

and hands-on experience in retail banking, customer service, cash handling, loan

operations, and financial transactions. Experienced at KeyBank and Santander

Bank with a proven ability to deliver outstanding customer service while

maintaining accuracy, compliance, and operational excellence. Seeking Banking

Operations, Fraud Prevention, Financial Services, or Operations Specialist roles.

« Banking Operations e Customer Service

« Cash Handling e Account Maintenance

« Fraud Awareness e Regulatory Compliance

« Financial Transactions « Microsoft Office

« Excel ¢ Communication

« Problem Solving e Attention to Detail

BROKER RECRUITING INTERN

Grand Lux Realty

REAL ESTATE ASSISTANT

Compass Real Estate

PARALEGAL ASSISTANT

Michael J. Aviles & Associates LLC

LOAN ANALYST / BACK OFFICE

TEB SHA Bank, Kosovo

TELLER (PART-TIME) 02/2026 to CURRENT

Santander Bank

e Process deposits, withdrawals, transfers and payments accurately.

e Deliver excellent customer service and assist with account servicing.

e Maintain cash drawer accuracy and follow compliance procedures.

TELLER 11/2024 to 06/2025

KeyBank

e Processed high-volume transactions with accuracy.

e Assisted customers with banking products and account services.

e Maintained security and regulatory compliance.

University of Prishtina, Kosovo

LANGUAGES ©

Albanian (Native) English (Professional)

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