Lead Generation & E-commerce Chat Support

LYNDIE ANN MANLA

*************@*****.*** +639********* Butuan city, Philippines

https://www.linkedin.com/in/lyndie-ann-manla-93b234413 PROFESSIONAL SUMMARY

I have several years of experience in customer support, lead generation, and administrative assistance, with strong expertise in data management, client communication, and online research. I specialize in lead generation, CRM management, data entry, and e-commerce chat support, helping businesses improve response time and maintain organized customer data. In my previous roles, I successfully gathered and organized high-quality leads in spreadsheets, supported customers through chat, and contributed to smoother daily operations. I bring strong attention to detail, excellent English communication skills, and a proactive work ethic that helps clients save time and focus on growing their business.

KEY SKILLS

E-commerce Support Customer Service Live Chat Support Order Processing Product Research Data Entry Inventory Management CRM Management Google Sheets Shopify Attention to Detail Excellent Communication

PROFESSIONAL EXPERIENCE

LEAD GENERATION ASSISTANT

3D STAGES JUNE 2022- MAY 2026

• Researched and gathered 500+ qualified leads using online research and data sourcing tools, helping expand the company’s prospect database for outreach campaigns.

• Organized and maintained lead data in Google Sheets and Excel with 98% accuracy, ensuring clean, updated, and easily accessible client information.

• Verified contact details, company information, and decision-maker data for 100+ prospects weekly, improving outreach efficiency and reducing invalid leads.

• Supported sales and lead generation operations by tracking prospect data, updating records, and streamlining workflows, contributing to faster follow-up and improved team productivity.

• Generated and compiled targeted prospect lists for multiple campaigns, increasing outreach capacity by 30% and helping the team identify new business opportunities faster. E- COMMERCE CHAT SUPPORT

YOURLIFE EXTENSION CO. JAN,5, 2024-JUNE 2024

• Assisted 50+ customers daily through live chat, answering product inquiries, order concerns, and shipping questions while maintaining high customer satisfaction.

• Processed and tracked customer orders, returns, and refunds with 98% accuracy, ensuring smooth transaction handling and timely issue resolution.

• •Resolved customer concerns efficiently by providing accurate product and account information, helping reduce average response time and improve overall customer experience.

• Maintained organized customer records and chat logs in CRM and support platforms, ensuring accurate documentation for follow-ups and issue tracking.

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AMAZON PRODUCT RESEARCH

PRIVATE COMPANY 2025

• • Researched and analyzed 100+ Amazon product listings using market and competitor analysis, identifying profitable product opportunities based on demand, pricing, and competition.

• • Compiled product data including pricing, reviews, sales trends, and competitor insights in spreadsheets with 98% accuracy, helping support faster and more informed sourcing decisions.

TECH PROFICIENCY

Productivity & Admin: Google Workspace (Google Docs, Google Sheets, Google Drive, Google Calendar), Microsoft 365

Communication: Slack, Zoom, Google Meet

CRM & Customer Support: Zendesk, HubSpot, CRM Platforms (basic knowledge) AI & Automation: ChatGPT, Grammarly

Design & Content: Canva

Project Management: Trello, Hubstaff

EDUCATION

HIGH SCHOOL GRADUATE

Agusan National High School Butuan city Philippines] 2005-2006 CERTIFICATIONS

• Amazon Product Research Certification – Training Course / Private Program – 2025 Social Media Management Certification – Training Course / Online Program – 2025 GoHighLevel Course Certificate – GoHighLevel / Online Training – 2026 REMOTE WORK READINESS

Internet: Primary: Fiber Internet / Home Wi-Fi (50–100 Mbps) Backup: Mobile Data Hotspot

(Smart/Globe LTE/5G)

Power Backup: Fully charged laptop for continued work during outages Mobile hotspot available for backup connectivity

Equipment: Laptop (Windows/MacBook equivalent performance) High-speed internet-ready setup

Noise-cancelling headset HD webcam External mouse and keyboard Workspace: Dedicated home workspace Quiet, distraction-free environment Professional video-call background suitable for client meetings Availability: Full-time availability Flexible to work across US (EST/PST), UK (GMT), and AU (AEST) time zones

LANGUAGES

English: [Fluent / Proficient]

Filipino: [Native / Fluent]

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