Data Entry Specialist - Back Office Operations

Alexamery Acosta Bujato

Operations Back Office Customer Support

Barranquilla, Colombia

Email ************@*****.***

LinkedIn https://www.linkedin.com/in/alexameryacostab/ Phone +57-300*******

PROFILE

Bilingual Operations and Back Office professional with experience supporting international clients in remote environments. Skilled in customer support, case management, cross-functional coordination, team training, and administrative operations. Recognized for strong organizational skills, attention to detail, and the ability to resolve complex issues while maintaining high service standards. Core Competencies: Back Office Operations Customer Support Case Management Team Training Cross-functional Coordination Recruitment Process Improvement PROFESSIONAL EXPERIENCE

2018 2021 GRUPO TIGRE COLOMBIA, Barranquilla - Sabaneta Dec 2018- October 2021

Operations Customer service Manager

-Managed product collection, processing, and delivery operations while leading a team of 20+ employees.

-Received calls to take different orders, making cold calls to regular customers and resolving the different customer inquiries and complaints.

-Coordinated daily operations, balancing an exceptional experience for the customer with business profitability.

-Supervised staff, controlled inventories, managed assumptions and ensured compliance with food safety standards.

2021 2022 SITEL GROUP, Sabaneta

Customer Support Specialist

Oct 2021- July 2022

-First point of contact between a financial institution and its users.

-Provided advice, managed queries, processed transactions and resolved problems related to financial products (accounts, cards, credits), always guaranteeing data security. 2022 2023 SOSA BPO, Medellín.

Recruiter

October 2022 – April 2023

-Recruited, screened, and evaluated candidates for positions in the U.S. and Colombian markets.

-Conducted active sourcing and initial outreach for high-level positions in international companies.

2023 2025 FOUNDEVER, Barranquilla

Client Support Specialist

October 2023 – January 2025

-First-line professional managing communication with English speaking sellers on a worldwide purchasing and selling platform; provided support, resolved concerns and generated escalations as necessary.

2025 THE KEY HOST, Medellin

Senior guest experience specialist - backoffice

January 2025 – now

-Resolved complex guest cases requiring coordination between multiple operational departments.

-Trained and onboarded new team members on internal procedures and quality standards.

-Maintained internal databases and documentation to ensure accurate case management.

-Escalated critical cases while ensuring timely resolution and customer satisfaction. EDUCATION

2014-2020 Universidad Autónoma Del Caribe, Barranquilla Bachelor's Degree in Materials Engineering.

SKILLS

CRM & Support

Salesforce

Chatwoot

Whaticket

COMMUNICATION

Slack

Microsoft Teams

Zoom

PRODUCTIVITY

Google Workspace (Docs, Sheets, Drive, Meet, Gmail)

Microsoft Office (Excel, Word, PowerPoint)

PROPERTY MANAGEMENT

Airbnb

Booking

Hostify

Trello

LANGUAGES

English level - Professional Working Proficiency (B2+)

Spanish - Native

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