Social Services & Transportation Supervisor

Paula Jones

Dacula, GA ***** • 678-***-**** • **********@*****.***

Qualifications Summary

I am a passionate and dedicated professional with a robust academic background in social services. I am committed to using my deep empathy and strong communication skills to empower individuals and families facing challenges. My exceptional listening and problem-solving abilities allow me to connect clients with vital resources, paving the way for positive outcomes and enhancing their quality of life. Together, we can create meaningful change in their lives. Work History

Supervisor, 04/2023 to Current

Pioneer Transportation – Lawrenceville

• Supervise 7 Drivers, educate, and motivate them to provide excellent service for our clients Assist with transporting Children with Disabilities and Elderly patients to and from facilities when needed

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• Prepares reports of driving hazards, accidents and passenger incidents.

• Maintains current required licenses and certificates.

• Set doctors appointments for Clients.

• Inform parents of any behavior issues on the van from the clients

• Resolves clients conflicts, actively listening to concerns and finding appropriate middle ground.

• Assist Georgia Department of Human Services with any inspections needed

• Train new Drivers on job duties, company policies, and safety procedures for rapid onboarding. Office Coordinator, 09/2016 to 02/2023

Aveanna Healthcare – Atlanta

• Assistant to the Vice President of Real Estate & Facilities

• Served as a point of contact for internal and external customers seeking support and information.

• I talked with general managers and facility teams about upcoming repairs and projects.

• Provided support and services related to mail and deliveries.

• Assisted with meetings and conference room reservations, ordering supplies Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.

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Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.

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• Assisted in onboarding new employees with company procedures, policies, and processes. Supported the RCM Department with processing Claims, special projects, and additional job duties.

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• Customer Service calls

Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

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Onsite Scheduler, 01/2011 to 09/2016

Altegra Healthcare – Alpharetta

• Scheduled charts via Electronic Medical Records

• Responsible for contacting Provider Offices by phone or fax to obtain specific medical records Maintained thorough documentation in the OPM of scheduling commitments for a successful chart retrieval

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• Confirmed that the location demographics are correct

• Participated in client calls throughout the project to coordinate the retrieval of charts. Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

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Customer Service Representative, 02/2007 to 01/2011 DTE Energy – Norcross

• Documented and detailed calls and complaints using call center's CRM database.

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.

• Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.

• Detailed payment options and explained billing details to customers.

• Met customer call guidelines for service levels, handle time, and productivity. Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

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Answered 150 plus phone calls with friendly greeting to create positive inbound calling experience for customers.

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Education

Master of Arts: Transformative Ministry,, 06/2019 Point University - Atlanta, GA

Bachelor of Science: Human Relations, 06/2016

Point University - Atlanta, GA

Associate of Arts: Human Relations, 06/2014

Point University - Atlanta, GA

Skills

• Decision-making • Priority management

• Employee motivation • Safety protocols

• Customer service • Verbal and written communication

• Staff management • Complex Problem-solving

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

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