Customer Service & Retail Operations Specialist

MARK DAVIES

McKinney TX

972-***-**** - *********@*****.***

PERSONAL SUMMARY

I am an experienced and reliable team member. I have many years of experience in customer-facing roles and am known for being punctual, friendly, and detail-oriented. Ready to contribute in a fast-paced environment by providing excellent customer service and supporting coworkers.

WORK HISTORY

09/2025 to Present Store Front End, Cashier

Lowe’s Home Improvement – Prosper, TX

• Greet, assist and thank 100’s of customers daily

• Provide customer service across the Front End: Self-Checkout, Lumber, the Garden Center and Customer Service/Returns

• Adapted to department-specific procedures and high-volume transactions

• Promoted Lowe’s MyRewards accounts and Credit Card programs

• Maintained accurate and efficient transaction processing 01/2022 to 05/2023 Store Operations, Logistics Team PGA Tour Superstore – Plano, TX

• Assisted 30+ customers daily with their product selections

• Logistics team received 400-600 boxes daily. Checked-in merchandise, tagged and stocked the sales floor

• Product planograms, display set-up and tear-down 06/2008 to 09/2018 Tier 1 Carrier Account Manager for AT&T Extreme Networks – San Jose, CA

• Company Overview: acquired IP network division of Brocade

• Won data network business in US & International datacenters, US premise sites

• Successfully navigated Technology & Network Ops organizations to uncover new opportunities

• Worked hybrid/remotely (home office) and independently to provide pre & post- sales support

06/2005 to 06/2008 Regional Sales Manager

Trapeze Networks – Pleasanton, CA

• Developed new territory and acquired regional VARs to expand presence.

• Company's first $1,000,000 quarter achievement

• Teamed with Sales engineer to win 3-year car lease for highest sales achievement 06/2000 to 06/2005

Tier 1 Carrier Account Manager

Riverstone Networks – Santa Clara, CA

• Managed IP Network sales and support for WilTel and MCI/WorldCom

• Company's most creative sale award – brokered warehoused Cisco equipment for their purchase of $5M Riverstone equipment for new project deployment 06/1998 to 06/2000 Regional Sales Manager

Enterasys Networks – Salem, NH

• Managed the enterprise network sales team in the TXOLA territory. 5 direct reports.

• Sales team achieved goals in 1998 and 1999 for Presidents Club.

• Implemented individual sales account plans

• Drove development of a state-of-the-art regional demo center EDUCATION

Computer Science

Dallas College - Dallas, TX

Certificate - Software Programmer and Operator: Computer Software Control Data Institute - Dallas, TX

TECHNOLOGY SKILLS

• Microsoft Office (Word, Excel, PowerPoint, Outlook)

• HP-Pro CRM

• Salesforce

• Remote communication: email, phone, chat, videoconferencing (Zoom, GoToMeeting)

• Adapts quickly to new and changing technology

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