Customer Service Representative and Support
Resume:
Tracie Cyprien
Pittsburg, CA
***************@*****.***
Professional Summary
Dedicated and compassionate customer service professional with several years of experience assisting customers in retail, manufacturing, healthcare, and small business operations. Skilled at resolving customer concerns, providing excellent service over the phone and in person, multitasking in fast-paced environments, and building positive customer relationships. Proficient with Microsoft Office, Google Workspace, and data entry. Seeking a remote customer service position where I can utilize my communication, organizational, and problem-solving skills while working from home.
Core Skills
* Customer Service
* Phone, Email & Chat Support
* Data Entry
* Conflict Resolution
* Active Listening
* Microsoft Office (Word, Excel, Outlook)
* Google Workspace
* Time Management
* Problem Solving
* Multitasking
* Attention to Detail
* Team Collaboration
* Scheduling & Organization
Professional Experience
PepsiCo / Frito-Lay – Packer
Modesto, CA June 2024 – Present
* Worked in a fast-paced production environment while maintaining high quality standards.
* Collaborated with team members to meet production goals and deadlines.
* Followed safety procedures and company policies.
* Demonstrated reliability, efficiency, and strong attention to detail.
Joann Fabrics – Stock/Unloader
Manteca, CA 2022 – 2024
* Assisted customers with locating products and answering questions.
* Received and stocked merchandise accurately.
* Maintained organized inventory and sales floor presentation.
* Delivered friendly and professional customer service.
Walmart – Customer Service Associate
2008 – 2013
* Assisted customers with purchases, returns, exchanges, and general inquiries.
* Worked in multiple departments including Grocery, Pharmacy, Photo Center, Fitting Room, and Softlines.
* Handled cash transactions accurately.
* Resolved customer concerns while maintaining a positive shopping experience.
Small Business Experience
Co-Owner – Sip Lotus & Bean
* Manage customer orders and event scheduling.
* Respond to customer inquiries by phone, email, and social media.
* Coordinate inventory and daily business operations.
* Build lasting customer relationships through exceptional service.
Certification
Certified Nursing Assistant (CNA)
Technical Skills
* Microsoft Word
* Microsoft Excel
* Microsoft Outlook
* Google Docs
* Google Sheets
* Email Management
* Internet Research
* Data Entry
* Virtual Communication Platforms
Professional Strengths
* Excellent communication skills
* Friendly and patient customer service approach
* Strong organizational abilities
* Fast learner
* Dependable and self-motivated
* Able to work independently in a remote environment
* Detail-oriented and reliable
Contact this candidate