Public Safety Sales & Customer Service Professional

Gabriel Martinez

*** * **** ** ** *** El Centro, CA 92243 760-***-**** ***********@*****.*** Summary

Associate of Science graduate with a proven commitment to public safety and customer service excellence. Currently working full-time in sales at Imperial Truck Parts (ITP) in El Centro, CA, where strong communication and product knowledge drive daily results. Highly adept with all computer software and systems, demonstrating rapid adaptation to new learning environments. Possessing excellent physical condition and a strong track record of thriving under pressure, utilizing exceptional communication, de-escalation, and critical thinking skills to ensure public well-being and effective problem solving.

Experience

Imperial Truck Parts (ITP), El Centro, CA - Sales Associate (Full-Time) January 2026 - Present

- Assist customers in identifying and purchasing the correct truck parts and accessories, providing knowledgeable product recommendations.

- Build and maintain strong customer relationships through effective communication, follow-up, and personalized service.

- Process sales transactions accurately and efficiently, ensuring a smooth and positive customer experience.

- Collaborate with team members to maintain organized inventory and ensure timely order fulfillment.

- Proficient in QuickBooks and Microsoft Excel for data entry, recordkeeping, reporting, and business operations.

-

Imperial Valley College, Imperial, CA - Office Assistant August 2023 - March 2025

- Provided exceptional customer service, effectively communicating complex information and resolving inquiries, demonstrating strong public relations and de-escalation skills.

- Operated and maintained high-volume printing, scanning, and binding equipment to produce accurate, high- quality documents within deadlines.

- Managed document storage and distribution, tracking requests and ensuring secure handling of confidential materials.

Victoria's Secret, El Centro, CA - Sales Associate March 2023 - July 2023

- Maintained a secure and welcoming environment by observing customer behavior and proactively addressing inquiries, demonstrating strong situational awareness.

- Resolved customer concerns and fostered positive relationships through effective communication and interpersonal skills, enhancing satisfaction.

Resonancia Magnetica, Mexicali, BC - Warehouse Associate February 2022 - December 2025

- Managed receiving, sorting, and distribution of medical supplies and equipment within a clinical warehouse environment.

- Maintained accurate inventory records to ensure availability of essential medical materials.

- Resolved conflicts and addressed concerns in a high-pressure setting, demonstrating composure and professionalism.

- Organized and prioritized complex administrative tasks, demonstrating efficiency. Education

Imperial Valley College, Imperial, CA - Associate of Science August 2022 - June 2025 Siatech High School, El Centro, CA - High School Diploma August 2020 - June 2022 Skills

Core Competencies: Critical Thinking, Problem-Solving, Situational Awareness, Composure Under Pressure, Attention to Detail, Report Writing, Policy Adherence, Teamwork. Technical Proficiency: Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Connectteam, Archie, Skedda, Tactic.

Forklift Certification

Contact this candidate