Remote Customer Service Agent

RHONDA HIXON

Jacksonville, FL ***** • Email: ***********@*******.*** • Phone: 904-***-****

SUMMARY

Customer service professional with 20+ years of experience supporting clients, resolving issues, and delivering highquality service across call centers, sales environments, and business operations. Strong communicator with proven skills in active listening, empathy, conflict resolution, and remote work readiness. Known for reliability, professionalism, and maintaining positive client relationships. Seeking a remote customer service or support role where compassion and clear communication are essential.

CORE COMPETENCIES

Remote Customer Support • Inbound & Outbound Calls • Email & Chat Communication • Active Listening • Problem Resolution • DeEscalation • Time Management • Data Entry • Professional Phone Etiquette • CRM Familiarity • HighVolume Multitasking • Training & Mentoring

PROFESSIONAL EXPERIENCE

Customer Service Representative

DialAmerica – Jacksonville, FL Jul 2020 – Jan 2021

Assisted parents in locating appropriate daycare and school options

Booked appointments and provided detailed program information

Managed highvolume inbound calls with professionalism

Documented customer interactions accurately and followed scripts when required

Market Research Consultant

Independent Contractor Services – Jacksonville, FL Dec 2021 – May 2022

Conducted outbound calls to registered voters

Completed surveys with accuracy and compliance

Demonstrated strong communication and active listening skills

Entrepreneur / Owner

Express Cleaning 2 Corp – Franklin, NC May 1996 – Aug 2011 Entrepreneur / Owner

Managed client accounts, employee training, and service quality

Oversaw customer satisfaction, scheduling, and followup communication

Built longterm client relationships through reliability and professionalism

Truck Loader & Unloader

Jacksonville, FL Feb 2023 – May 2024 UPS –

Worked in a fastpaced environment with accuracy and attention to detail

Demonstrated reliability, teamwork, and strong work ethic

EDUCATION

Southern New Hampshire University (SNHU) Psychology – Concentration in Forensic Psychology (Current Student)

Skills

Management & Leadership

Customer Service

Warehouse Operations

Shipping & Receiving

Time Management

Communication & Phone Etiquette

Training & Mentoring

Data Entry

Microsoft Office & Excel

iOS & Mac OS

Residential & Commercial Cleaning

Mold/Mildew Control

Fire Restoration

Sales (Inside & Outside)

Attention to Detail

Food Handling & Safety

CERTIFICATIONS

Life Coach • Certified AntiMoney Laundering Specialist • Food Training Certificate • OSHA Trained • Professional Solicitor License #14116 • Prudential Code of Conduct Acknowledgment • Guide – TTY & Interpreter Services

ADDITIONAL INFORMATION

Volunteer community cleaning services • Passed Florida Life Insurance & Annuities exam • Currently completing Florida Real Estate Sales Course • Strong interest in helping others and providing support

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