Customer Service & Install Coordinator
Resume:
Nashay Simmons
Indianapolis, IN *****
************@*****.***
Professional Summary
“I am friendly and easy to get along with. I am a strong and dedicated worker who has ambition to succeed in any given environment. I have computer skills in Microsoft Word, Microsoft Excel, and Power Point. I have extensive experience in Customer Service, Call Center, and the warehouse industry. I am a quick learner and I am good with multi-tasking various things at once. I work well with others and also work efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer.”
Work Experience
Install Coordinator
Lowe's Home Improvement-Indianapolis, IN
March 2018 to Present
Coordinate major installation to assure the customer is updated throughout the process and installation is completed to customer satisfaction.
Food Service Worker
NATURE'S TABLE IU Health-Indianapolis, IN
January 2017 to March 2019
Front line, food prep, and serving.
(Call Center Rep\Sales)
Dial America
March 2016 to November 2017
Customer service/ sales for Sirius XM satellite radio Outbound calling, dialed up to 200- 300 calls daily Making sure customers fully understood their package and providing the best package to fit their needs Processing customer payment information
Customer Service inbound for Gesinger Medicare insurance Processing enrollment applications
Answering customers questions or concerns about their health plans Outbound customer service, seeing if customers are satisfied in their current plan
(Call Center Rep\Sales) Teleservices
July 2015 to December 2015
Customer win back for Sirius XM satellite radio
Outbound calling, dialed up to 200- 300 calls daily Making sure customers fully understood their package and providing the best package to fit their needs
(Agent)
Primerica
March 2013 to July 2015
Processing life insurance applications
Answering phones
Recruiting agents
(Seat Liner)
Morden America-Indianapolis, IN
June 2012 to January 2013
Putting together the outlining of the seats and trunk of a car Operating heavy duty machine by companies guidelines Call Center Rep.)
Indianapolis Star-Indianapolis, IN
November 2011 to June 2012
Making outbound calls to potential customers to subscribe to the newspaper Taking care of current customers needs
Putting in correct credit card information
Making sure customers are satisfied with services
Package Handler
(Packer) Diamond Foods Fishers
September 2010 to July 2011
Packed up trail mixes and peanuts and shipped them off Took apart machine and cleaned parts as needed
(Customer Service Associate)Lowes
Lowe's Home Improvement-Indianapolis, IN
May 2007 to March 2009
Oversaw Customer Service and Return Desk- followed companies policies Made special orders, followed confidently rules and took credit card applications
Education
Martin University
Present
Dayspring Career Institute
September 2009
North Central High School
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