Medical Technician & Data Manager
Resume:
SHARRON COOK
Modesto, CA **350
*******.****@**.***
*************@*****.***
CITIZENSHIP: YES
SPECIAL HIRING AUTHORITY: VRA
FEDERAL EXPERIENCE: YES
CLEARANCE: SECRET
MEDICAL TECHNICIAN, & DATA MANAGER
Dedicated and supportive team player with over 13 years of experience medical practice and over 11 years of experience as a data analyst. Highly skilled and knowledgeable, with willingness to increase learning and technical abilities. Driven to help others through personal excellence, attention to detail and sincere communication.
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CORE COMPETENCIES:
Medical Terminology Organized and efficient Team Management
Hospital Operations HIPAA Compliant Detail-oriented
Communication Policies and Procedures Data Analysis
Strong customer service Determined and focused Time management Software Abilities: 10+ years of experience in Health Information Systems operation and maintenance. Proven experience in Microsoft Office, including Word, PowerPoint, Excel, Access; AVATAR, KRONOS, CBMS and Windows. Typing 65 WPM.
Administrative Management: 10+ years of experience in governmental procedural environments, including Colorado Department of Human Services, experience with Department of Defense (DOD), Occupational Safety Health Administration (OSHA), United States Air Force (USAF) and Air National Guard (ANG).
Security Clearance: SECRET, effective 2008
Current Medical Licenses: Licensed Practical Nurse (LPN), Emergency Medical Technician (EMT) license, Licensed CPR instructor, certified in HIPAA regulation, Air Force Supervisor Safety PROFESSIONAL EXPERIENCE:
Health Systems Specialist
Chief of Staff Office Jan 2021 - Present
San Francisco VA Healthcare System
Department of Veterans Affairs
San Francisco, CA
Full-Time
Summary
Has delegated responsibility for the management of the Credentialing and Privileging (C&P) program which maintains over 1000 credentials files for all full-time and part-time physicians, consultants and attending staff, dentists, psychologist, optometrists, podiatrists, etc. Sharron Cook Resume Page 2
Responsibilities
Works independently and has multiple responsibilities with varying degrees of complexity, which require: knowledge of Joint Commission on the Accreditation of Hospitals (TJC) Standards, the medical By-Laws, and VHA credentialing and privileging (C&P) requirements for processing of initial and renewal packets and scopes of practice; application of the compliance knowledge in the risk analysis of documents submitted for the C&P process and information obtained from mandated queries. Works in support of the Medical Staff Coordinator, enabling him/her to administer the medical staff program at the SFVAMC. TJC Standards, VHA Directives and the VHA Patient Safety Program, plus heightened attention by the public sector, requires quality credentialing involving an investigative process that analyzes and verifies multiple data points entered by providers into the VetPro electronic credentialing system. Serves as a Program Specialist in the Medical Staff Office, which is responsible for ensuring compliance with Credentialing and Privileging (C&P) requirements of the Department of Veterans Affairs, the medical By-Laws, the Joint Commission on Accreditation of Healthcare Organizations (TJC), and the National Committee for Quality Assurance (NCQA). Incumbent's duties include but are not limited to:
screening the applicant's required forms and documents for compliance with VHA regulations, the medical By-Laws, and TJC standards.
investigate and prevent fraudulent data as well as assisting in the completion of the documents necessary to credential and privilege the individual.
conduct ongoing risk analysis which looks for inconsistencies in the provider's work and personal history, licensure discrepancies, malpractice events, adverse actions, criminal violations, etc.
analyzes all malpractice events, judgments and/or settlements.
completes primary source verification of all current and past state licenses and drug enforcement certification, various education (medical, dental, podiatric, optometric, nursing and psychology degrees, etc.), various training (internship, residency, fellowships, advanced degrees, educational commission for foreign medical graduates, etc.), allegations of malpractice, continuing medical education, board ce1iifications, current and past privileges at other medical facilities.
completes mandated National Practitioner Data Bank, and Federation of State Medical Boards screening prior to presentation of the practitioner to the Physician's Professional Standards Board and Medical Executive Board meetings.
ensure credentialing and privileging packets are completed and processed in a timely manner.
prepares official board action for review and approval of the Physician's Professional Standards Board, Chief, HRMS, Chief of Staff, and Director.
coordinates credentialing and privileging matters and works closely with Administrator Officers within various services.
updates privileging databases and on a monthly basis, to ensure that reappointment of current privileges are timely.
independently provides statistical support via the preparation of a Medical Staff Office spreadsheet with corresponding analysis.
serves as purchasing agent for credit card transactions and maintains tickler file for all credit card bills processed.
Detail Opportunity: Program Specialist to Strategic Planning and The Majors Program Offices Detail Term: March 4th, 2020 – August 31st, 2020
Sharron Cook Resume Page 3
Hours: Full-time, Monday- Friday 8AM – 4:30PM
Location: San Francisco VA Health Care System (SFVAHCS). Telework. Overview:
This position is located at the San Francisco VA Health Care System (SFVAHCS). The detail is responsible for the administrative program management and support for the Office of Strategy and Plans as well as the Program Office of Major Projects. The detail focus on personnel actions for both programs as well as general office management. Prioritization of tasks evolve to more programmatic in nature, aligned with the PD, as time and experience allows.
Major duties include:
Administrative Management of an Organization
Performs and monitors established administrative management requirements for an organization with few subdivisions or functions, an organization with well-established administrative requirements, or for an organization with more dynamic administrative requirements. Applies administrative policies, maintains various systems. Drafts correspondence, recommendations, reports, and memoranda related to management and administrative programs and issues. Provides advice and guidance to managers and employees on questions and situations related to the administrative services provided. Determines pertinent issues and collects relevant information from a variety of sources. Reviews information and applies standard analytical techniques.
Planning/Strategy Program Administration Work
Assists in providing guidance on tasks to support the administration of established planning and strategic programs for the organization. Participates in developing short - and long-range goals and in providing guidance for the organization's strategic plan. Generates required reports for key managers and organizations. Organizes and takes notes for meetings.
Space Planning, Property Management, and Supply Administration Coordinates the administrative aspects of office moves, office construction, and other facility improvements including furniture, equipment, telephones, and short-term storage. Works with other offices to arrange and coordinate such activities. Performs property management tasks. Prepares necessary documents for the accession and de-accession of property. Conducts periodic surveys of equipment and property use, recommending action to ensure economical and efficient use of equipment and other property. Sets up and maintains systems to control purchasing and the use of supplies.
Budget, Fiscal and Administrative Program Planning Work Identifies and performs routine liaison tasks to support the organizational planning process. Assists in analyzing program, budgetary, and fiscal data. Monitors expenditures and forecasts changes that require reprogramming of funds for assigned areas of responsibility. Reviews work completion reports to ensure accuracy and compliance with organizational standards. Prepares and assembles charts, data, reports, and narrative and statistical materials provided for on-going organizational planning.
Supervisory Medical Support Assistant
Contracting Officer’s Representative Feb 2019 –
Jan 2021
Ambulatory Care – Float Pool
San Francisco VA Healthcare System
Department of Veterans Affairs
San Francisco, CA
Full-Time
Sharron Cook Resume Page 4
Ensures the management of accurate and timely patient care coordination in all outpatient clinics
(primary and/or specialty)
Sets team goals and directs the work of Medical Support Assistants.
Evaluates work performance and completes performance appraisals and disciplinary actions.
Coordinates and approves leave and arranges cross coverage as needed.
Instructs employees in assigned tasks and job techniques, conducts formal and informal on-the-job training, and answers questions on procedures, policies, and directives.
Sets up clinic profiles, cancels, reschedules, and blocks clinic appointments based on provider schedules in accordance with approved provider leave and facility policy.
Ensures all annual training requirements are completed by all staff under my supervision.
Composes letters as part of supervisory duties such as advanced sick leave requests, donated sick leave, personnel actions, etc. as well as letters to patients including assisting with necessary forms or letters.
Serves as the clinic system coordinator for areas of responsibility.
Ensures consults are addressed by staff in a timely manner including setting goals, assigning and reviewing work, setting deadlines, and taking corrective action when goals are not met.
Developed skills in scheduling accuracy, consult management, insurance capture, and contract management
Development of written scheduling policies and procedures for Lead Float MSAs, Contract MSA staff, and intermittent MSA FTE, including service specific procedures
ADPAC and TMS management of Float and Contract MSAs
Manage and oversee Lead Float MSAs, Contract MSA staff, and intermittent MSA FTE
Ensure adequate orientation of the Lead Float MSAs, Contract MSA staff, and intermittent MSA FTE, including service specific scheduling processes and procedures
Track and evaluate performance of Lead Float MSAs, Contract MSA staff, and intermittent MSA FTE
Ensure adequate distribution of Lead Float MSAs, Contract MSA staff, and intermittent MSA FTE to align with vacancy rate of the outpatient clinics
Ensure audits are complete and feedback given to all Lead Float MSAs, Contract MSA staff, and intermittent MSA FTE
COR certification – ADV CONTRACTING OFFICER REPRESENTATIVE CERTIFICATE
Manage timecard certification for Contract MSA staff
Coordinate and communicate with MSA contract agency for payment and requests for additional contractors, and contract performance
Coordinate onboarding of Contractors and communication with supervisors in the clinical areas where contractors work
Customer Service and Communication
Lead Medical Support Assistant Sept 2017 - Feb 2019 VHA Palo Alto Health Care System
Department of Veterans Affairs
Palo Alto, CA
Full-Time
Worked closely with all members of the health care team and receive program direction and guidance from the team's leadership at the VA Palo Alto Health Care System in the Palo Alto Division. The VAPAHCS uses a practice group concept that combines managed care of primary care treatment models. Responsible to the Supervisor of the program and ensured the work assignments of all MSAs were efficiently and effectively completed. As a Lead MSA; instrumental in coordinating work, assuring appropriate staffing, solving routine problems, and elevating concerns to the Supervisor when necessary. Considered the team's authority on clerical and administrative issues and kept them informed of regulations, policies, ward/clinic management, statistical and data collection, medical records management, and customer services. Major Responsibilities:
Sharron Cook Resume Page 5
Maintained working knowledge and understanding the operation of VISTA and CPRS systems.
Designed training materials and spreadsheets necessary for tracking work progress in the unit by using MS Word, Excel, and/or PowerPoint.
Referred calls appropriately by using knowledge of medical terminology. Advanced Medical Support Assistant Oct 2016 - Aug 2017 VHA Tennessee Valley HCS
Department of Veterans Affairs
Nashville, TN
Full-Time
Worked collaboratively in an interdisciplinary coordinated care delivery model
Coordinated with patient care team to review clinic utilization by using various reports (i.e., Clinic Utilization Statistical Summary)), ensured that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments
Developed/maintained effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies
Participated in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs
Worked with team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); managing electronic wait list to verify and validate accuracy and resolve issues
Participated in and provided problem solving input on operational issues and procedures in team meetings
Performed administrative follow up actions; participated in and independently followed up on team huddles by sharing information and collaborating with the medical team to assure continuity of care
Evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of provider Department of the Air Force National Guard 2012 - 2015 Health Technician
Buckley Air Force Base, CO
Full-Time
Developed plans, procedures, and goals to support the Aerospace Medicine and Force Health Management programs, based on extensive knowledge of military and Federal agencies. Implemented and maintained the Information Management system for the programs, including the preventative health assessment (PHA), individual medical readiness (IMR), the physical exam processing program (PEPP) and others.
Performed physical exams and served as a medical expert on related issues
Developed procedures to evaluate the effectiveness of the PES program; implements processes to ensure medical readiness for deployment
Reviewed and resolved concerns voiced by members, superiors, and commander
Reviewed medical, laboratory and diagnostic reports; ensured member is notified of abnormal results
Acted as the Medical Group customer service expert and trains unit in RCPHA monitors
Provided technical medical assistance to inquiries, research issues, and responds through correspondence, telephone, email, and in-person
Initiated Medical Evaluation Board (MEB) actions for duty related medical conditions
Served as primary local contact with Military Flight Personnel (MPF) for MEB processes
Determined need and initiates world-wide duty evaluations for non-duty related actions Sharron Cook Resume Page 6
Managed administrative and automated order system; prepares reports for management
Administered and updated the medical records program and acts as the medical records custodian
Reviewed records for security clearances and special duty assignments Department of the Air Force National Guard 2007 - 2016 Emergency Medical Technician –Basic for the 140th Medical Group Flight Medicine Buckley Air Force Base, CO
Full-Time
Planned, provided, and evaluated routine patient care and treatment for flight operations and special operational duty personnel. Provided administrative support by organizing the medical environment conducts training and oversees state of equipment.
Created schedules for personnel’s’ regular PHA and acted as customer service to personnel
Administered physical health assessment (PHA) exams to service men and women, including immunizations, lab work, vision, hearing conservation, vitals, EKG, and general health condition
Reviewed military unique individual readiness requirements, including referrals to Medical Evaluation Board (MEB) for duty related medical conditions
Monitored the medical status and world-wide deployment-readiness of personnel
Compiled and distributed agendas and minutes for Aerospace Medical Council (AMC)
Taught CPR for health care providers and regular personnel
Administered policies and developed procedures for the flight medicine and grounding management programs, such as creating templates for CCT testing for documentation
Reviewed medical records for content and worldwide readiness qualifications
Processed requests for medical records, copy/ seal records for legal distribution within HIPAA
Generated 1042 certificates at end of PHA process to verify readiness for flight Colorado Department of Human Services 2001 - 2012
Data Analyst – Employment First 2011 - 2012
Full-Time
Responsible for maintaining records within the CBMS system, including running reports, analyzing reports for accuracy, and correcting any discrepancies.
Reviewed counties for implementation of program and required functions for participants
Helped organize state-wide conferences and professional development trainings LPN / Technician II - Colorado Mental Health Institute at Fort Logan 2001 - 2010 Full-Time
Responsible for both clinical and administrative functions within the Institute. Applied knowledge of mental health treatment and medical records guidelines and practices. Researched missing or unclear data prior to system entry to ensure accuracy and minimize corrections.
Extracted and analyzed data from a variety of clinical and non-clinical sources and systems for use of regulatory reports and the Colorado Mental Health Institute at Fort Logan, Pueblo and the office of Behavioral Health and Housing
Consulted with and provided guidance to program staff in identifying and correcting problems, and recommends improvements to processes to prevent future integrity problems
Administers requests for new User IDs, LAN, email access and building access for staff
Collected and entered medication orders into a tracking spreadsheet
Reviewed physician orders as well as determining side effects of psychotropic medication Sharron Cook Resume Page 7
Reviewed patient care and treatment as well as ongoing orders
Identified patterns of data errors, audits charts, and assured data quality, report timeliness, and data source completeness
Extracted and analyzed data from a variety of clinical and non-clinical sources and systems for use of regulatory reports and report to senior leadership EDUCATION:
Community College of the Air Force 2008 -Present
Airman Leadership School
CDC 4N031 – CDC 4N051
Immunization Back-Up Technician
Hearing Conservation course
EMT Refresher course, 2013
Department of the United Air Force BMT &Tech School 2008 BMT Graduation Date 18 APR 2008
Aerospace Medical Service Apprentice PH I Graduation Date 15 AUG 2008 Aerospace Medical Service Apprentice PH II Graduation Date 03 OCT 2008 Metropolitan State College of Denver – Denver, Co 2005 - 2008 Prerequisite courses for Nursing degree
Community College of Denver – Denver, CO 2003 - 2004 General Education courses
Emily Griffith Opportunity School – Denver, CO 2003 Graduated with Practical Nursing Certificate
Colby Community College – Colby, KS 1999
Prerequisite courses for Nursing degree
AWARDS AND RECOGNITIONS:
Emerging Leadership Develop Program January 2022
Federal Acquisition Certification Level II Contracting Officer’s Representative Nov 6, 2019 TVHS Lean Six Sigma Yellow Belt Course Aug 2017
Long Service Medal National Guard for Length of Service Oct 2013 Achievement Medal Department of the Air Force Enhanced Response Force Package Sept 2013 Commendation Medal Department of the Air Force Buckley Air Force Base May 2013 Achievement Medal Department of the Air Force Enhanced Response Force Package Dec 2010 Certificate of Achievement Department of the Army Surgical Admissions Center March 2010 Achievement Medal Department of the Army Enhanced Response Force Package Sept 2009
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