Human Resources and Operations Administrator

KAYON BARNES

Philadelphia, PA 267-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Strategic and accomplished Human Resources Professional with extensive experience overseeing HR operations, employee relations, recruitment, scheduling, and compliance across multiple sectors. Recognized for driving organizational performance through effective people management, policy administration, and workforce development. Proven ability to advise leadership, strengthen employee engagement, and align HR strategies with business goals to foster high-performing, compliant, and inclusive workplaces.

CORE COMPETENCIES

HR Administration & Compliance Employee Relations Recruitment & Onboarding Scheduling Performance Management Payroll & Benefits Administration HRIS Systems Policy Confidentiality Development & Review Training & Development HR Reporting & Metrics Leadership Support Employee Engagement Microsoft Office Suite (Word, Excel, PowerPoint) Confidentiality & Discretion.

PROFESSIONAL EXPERIENCE

R&H Roofing and Siding – Philadelphia, PA

Administrator May 2026 – Present

Manage daily office operations and administrative functions to ensure efficient business operations.

Answer phone calls, emails, and customer inquiries while providing professional customer services.

Schedule roofing, siding, and repair appointments and coordinate project timelines with clients and crews.

Prepare estimates, invoices, contracts, and other business documents.

Maintain customer records, project files, and company database with accuracy and confidentiality.

Coordinate employee schedules, track attendance, and assist with payroll documentation.

Order office and job site materials and maintain inventory records.

Process payments, maintain financial records, and assist with bookkeeping tasks.

Communicate with suppliers, subcontractors, and customers to ensure projects are completed on schedule.

Support management with reporting, recordkeeping, and general administrative duties.

Caring Hands Adult Day Center – Philadelphia, PA

Human Resources Administrator / Assistant Program Director Oct 2024 – July 2026

Oversee administrative and HR functions, ensuring seamless operations in the Program Director’s absence.

Advise leadership on HR compliance, employee relations, and workforce management.

Lead staff scheduling, onboarding, and policy updates to support organizational efficiency and employee engagement.

Caring Hands Personal Homes Agency – Philadelphia, PA

Human Resources Administrator / Assistant Administrator Sep 2020 – July 2026

Direct full-cycle recruitment, onboarding, and personnel management across the organization.

Managed employee scheduling by creating monthly schedules, coordinating shift changes, approving time-off requests, and ensuring appropriate staffing levels to support business operations.

Maintain HR databases, records, and reporting systems for attendance, benefits, and leave tracking.

Administer payroll, compensation, and benefit programs in compliance with company policy.

Develop and update HR policies and ensure adherence to federal, state, and local employment laws.

Serve as first point of contract for HR-related matters, supporting employees and management.

Generate HR analytics and reports to support date-driven decision-making.

Lead operations during the Administrator’s absence to ensure organizational continuity.

Renaissance Healthcare & Rehabilitation Center – Philadelphia, PA

Administrative Assistant / Unit Clerk Apr 2020 – Jan 2021

Supported day-to-day administrative and clinical operations across units.

Managed admissions, discharges, and records in compliance with healthcare policies.

Coordinated interdepartmental communication and maintained accurate resident documentation.

Maintain facility database with accuracy and confidentiality.

Communicated effectively with nurses, physicians, therapists, and other healthcare professionals to support patient care.

Answered and directed telephone calls, greeted patients, families, and visitors.

Provided exceptional customer service while maintaining a compassionate and professional environment for patients and families.

Audrey’s Caribbean Kitchen – Philadelphia, PA

Customer Service Representative Family Owned Jun 2018 – Apr 2020

Delivered exceptional customer service and maintained 100% satisfaction ratings.

Managed inventory control and vendor coordination to ensure business continuity.

Managed point of sale system.

Jamaica Pegasus Hotel – Kingston, Jamaica

Human Resources Assistant Oct 2017 – May 2018

Supported HR operations including recruitment, onboarding, performance management, and payroll.

Facilitated employee orientations, training sessions, and HR reporting.

Served as liaison between HR and employees, ensuring effective communication and resolution of inquiries.

Tastee Limited – Kingston, Jamaica

Human Resources Officer Feb 2016 – Sep 2017

Directed recruitment and selection for line and supervisory staff across all company locations.

Managed disciplinary actions and employee relations in alignment with company policy.

Supported payroll processing and employee compliance documentation.

Manpower & Maintenance Services Limited – Kingston, Jamaica

Human Resources Officer Mar 2015 – Feb 2016

Oversaw employee documentation, contract renewals, and HR database accuracy.

Coordinated recruitment, training, and performance management initiatives.

Ensured all HR processes adhered to company and regulatory standards.

The Accountant General’s Department – Kingston, Jamaica

Treasury Accounting Technician / Records Officer Sept 2014 – Feb 2015

Processed treasury deposits, prepared payment vouchers, and reconciled receipts.

Assisted in managing official receipt book inventories and government disbursements.

Maintain records and vault management system.

Maintained and organized government records and correspondence.

Updated database systems to ensure accessibility and compliance with vault management policies.

Created, updated, and archived employee, client, and organizational records with accuracy and attention to detail.

Implemented and maintained efficient filing and document management system.

Assisted departments with locating, tracking and maintaining essential records/documents.

Wisynco Group Limited – St. Catherine, Jamaica

Human Resource Practitioner / Employee Support Representative Jun 2010 – Jun 2014

Led recruitment, onboarding, and employee relations for multiple operational units.

Administered benefits programs including health, pension, and insurance plans.

Ensured HR policy compliance and prepared workforce movement and compliance reports.

Supported management in investigations, employee grievances, and workplace safety programs.

Assist with payroll processing for new and existing employees.

EDUCATION

Temple University – Certificate Achieved

FOXSHRM0001 – SHRM Certification Prep Course

European School of Business / Universidad Internacional Isabel I de Castilla

Master’s in Human Resources Management

Portmore Community College

Associate of Science Degree in Business Studies

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