Customer Service, Sales & Produce Associate

JANE MCDONOUGH

*******@***.*** • 818-***-**** •8967 Odessa Ave.North Hills CA 91343

PRODUCE AND MEAT AND SEAFOOD

Summary: Produce Associate are primarily responsible for ensuring the produce section remains clean, orderly and well stocked. While specific tasks can vary depending on the establishment, additional Produce Clerk job duties and responsibilities often include:

Ordering produce from suppliers

Washing and trimming produce

Training other employees in the produce department Weighing fruits and vegetables

Assisting customers with produce purchases

Washing and inspecting incoming produce shipments

Taking produce inventory

Ensuring all produce displayed is fresh and suitable for purchase Meat and Seafood

Assisting customers with purchases in the meat department, offering preparation and serving suggestions, maintaining stock level in display cases, and processing of meat department products, clean-up and safety and sanitation of equipment and department Key strengths: Counting Money • Visual Display • Shrink Management • Ordering Merchandise • Planograms Shrinkage Control • Internal Investigations • Cashier Skills • Purchasing • Sales • Friendliness PROFESSIONAL EXPERIENCE & ACHIEVEMENTS

Bank of America, Westlake Village, CA US 2009 to 2016 Senior Collector

Assisted customers experiencing financial hardships by negotiating payments to resolve late stage delinquencies on home loans through both inbound and outbound methods. Effectively managed a high-volume of inbound and outbound customer calls. Answered a constant flow of customer calls with up to 20 calls in queue per minute. Defused volatile customer situations calmly and courteously. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Referred unresolved customer grievances to designated departments for further investigation. Met or exceeded service and quality standards every review period, and aggressive deadlines. Ensured all negotiations were compliant with current HUD/FHA, and Consumer Financial Protection Bureau (CFPB) regulations.

Educated customers regarding mortgage terms, communicated different programs available by submitting & evaluating data for loss mitigation options.

Records Management, Bari Management Inc, Chatsworth, CA US 2004 to 2009 Customer Service Representative

Delivered quality customer service.

Records retention and archiving for 65 restaurant locations and 5 property companies. Adherence to HIPPA, GAAP and internal confidentiality requirements of records. JANE MCDONOUGH *******@***.*** • 818-***-****

Interviewed prospective vendors and selected vendors and product lines. Determined sales prices and profit margins.

Forecasting, Budgeting and Inventory Control.

Ascertained requirements for delivery and shipping services. Skilled in conflict resolutions allowing for win-win. Maintained all Health Department Standards.

EDUCATION & TRAINING

Associate of Arts, Major: Business, Minor: Management, Pierce College, Woodland Hills, CAAssociate of Arts: Business,

Pierce College - Woodland Hills, CA

Continuing Education: Business Management,

Studies, American College of Hotel and Restaurant Management, Woodland Hills, CA American College of Hotel and Restaurant Management - Woodland Hills, CA PROFESSIONAL CREDENTIALS

Certification - Pierce College

Pierce College - Woodland Hills, CA

Certification: Restaurant and Hotel Management,

AFFILIATIONS & COMMUNITY INVOLVEMENT

Hema Care

Blood Donor

ACHIEVEMENTS

Employee of the month at Amazon Fresh

Three time winner of Top Monthly Prestige Award for impacting loan balances averaging over $400,000.00

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