Experienced Special Education & Customer Service Educator

TAMARA A. STREETER

*** ****** ******, **** ******, IL 312-***-**** ****************@*****.***

Seeking: Special Education Teacher • Substitute Teacher • Customer Service Team Lead

Professional Summary

Dedicated education and customer service professional with more than 15 years of experience supporting students, customers, and teams. Currently serving as a Substitute Teacher with Kankakee School District 111 while completing a Master of Education in Elementary and Special Education. Known for strong communication, leadership, classroom support, conflict resolution, and building positive relationships.

Core Qualifications

Classroom Management • Special Education Support • Behavior Management • IEP Accommodations • Customer Service Leadership • Administrative Support • Microsoft Office • Communication • Problem Solving • Team Collaboration • Training • Time Management

Professional Experience

Kankakee School District 111 Substitute Teacher / Paraprofessional Dec 2024–Present

Provide instruction and classroom management across multiple grade levels.

Support students with academic, behavioral, and special education needs.

Implement teacher lesson plans and maintain a positive learning environment.

Communicate effectively with teachers, staff, students, and families.

Verizon Tech Messaging Expert Apr 2018–Oct 2024

Resolved technical and billing issues through digital messaging.

Processed upgrades, warranty claims, and account changes.

Maintained high customer satisfaction through effective problem-solving.

RTA / First Transit New Hire Trainer

Trained, coached, and onboarded new employees while evaluating performance.

RTA / First Transit Supervisor

Supervised customer service staff and resolved escalated customer concerns.

Education

Grand Canyon University

Master of Education, Elementary & Special Education (In Progress)

Strayer University

Bachelor of Business Administration

Strayer University

Associate of Arts in Business Administration

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