Retail Operations Manager

Daniel Tapia

West Covina, CA ***** +1-626-***-**** *.*******@*****.***

Professional Summary

Results-driven operations and sports industry professional with experience leading teams of 250+ employees, overseeing large-scale event operations, and contributing to the Dodgers record-breaking $73 million retail season. Proven success in hiring, developing and leading high-performing teams while managing budgets, inventory and cross-functional operations in fast-paced environments. Passionate about creating exceptional experiences, improving operational efficiency and driving measurable business results.

Work Experience

Retail Operations Manager

Los Angeles Dodgers Los Angeles, CA

July 2025 to May 2026

• Led and supervised 250+ game-day employees across multiple retail locations

• Interviewed, hired, onboarded and trained more than 100 new employees

• Contributed to a record-breaking $73 million retail season through operational leadership and sales execution

• Utilized selling service tactics to contribute to daily sales goals of UPT, ADPT, Conversion, etc.

• Managed budgeting expenses, inventory tracking and operational reporting using Microsoft Excel

• Partnered with vendors, department leaders and high-profile guests to ensure smooth operations

• Executed crucial deadlines with such quick turnaround times during an MLB season Dodgers Blue Crew

Los Angeles Dodgers Los Angeles, CA

March 2024 to July 2025

• Support in the execution of in-stadium entertainment activations

• Facilitated interactive games and photo ops in the stadium concourses and help execute ceremonies, prize giveaways, and trivia contests performed live on the stadium’s video boards

• Served as a brand ambassador

Nike Athlete

NIKE Los Angeles, CA

June 2023 to July 2025

• Deliver a premium consumer experience by demonstrating expertise through Nike products to give consumers what they need to connect, train, and compete

• Utilize customer service skills, basic sales techniques, and product knowledge to connect customers with the right product and drive sales

• Work with consumers to build a bond and brand by providing superior service and adapting brand stories and culture to the retail setting

• Accomplish multiple tasks in a fast-paced environment

• Have become a top cash wrap performer to efficiently demonstrate "Getting the win" Youth Development Lead Staff

YMCA West Covina, CA

December 2018 to June 2023

• Worked with students from K-5th grade to help with homework, construct educational activities, and create fun physical activities to engage together as a class

• Communicated with parents to manage program operations and ensure their child was making progress

• Maintained a clean and organized work site of about 100 kids

• Communicated effectively to address their problems to help find proper solutions

• Understood the different age groups' reasons for how they think/act Journalist

Poly Post Pomona, CA

January 2021 to May 2023

• Met with my editor throughout the week to pitch stories, discuss assignments and due dates

• Performed extensive research, conducted interviews, and attended events I was covering, such as games, tournaments, press conferences and breaking news.

• Wrote articles for the section I was covering in a timely manner.

• Anchored the "Poly Post Now" to 27,000 students on updates with current events and breaking news Sports media & Communications Intern

Ventura County Pirates Los Angeles, CA

June 2022 to August 2022

• Produced game recaps, player profiles, social media content, photography and live statistical tracking Education

Communications - Multimedia (Bachelors Degree)

Cal Poly Pomona Pomona, CA

August 2018 to May 2023

Minor in Marketing

All Fields (High school or equivalent)

Nogales High School La Puente, CA

August 2014 to June 2018

Languages

Spanish - Fluent

English - Expert

Links

https://www.youtube.com/watch?v=gj9xtWvmxwk&t=6s

https://thepolypost.com/author/danieltapiacpp-edu/ https://www.linkedin.com/in/daniel-tapia-b8833a195/ https://www.vcbucs.com/post/pirates-pitching-blows-by-rivals https://www.vcbucs.com/post/pirates-begin-playoffs-vs-rival-shepherds https://www.youtube.com/watch?v=RbMGwr_mfQ0&t=22s

Awards

Most Valuable Player (Sign-ups)

March 2024

This award was given to the athlete who was the most efficient in terms of getting memberships and linked purchases. Most Valuable Player (Cashier)

March 2024

This award was given to the athlete who best demonstrated the service behavior "Get The Win" The Poly Post Editors Award "Best Sports Writer"

April 2023

This award is given by the Editor of the sports section who they believe was the best writer in terms of breaking news, covering timely topics and game coverage all throughout the 2022-2023 year for Cal Poly Pomona Sports. Poly Post "Best Sports Game Coverage"

April 2023

This award is determined by the sports editor to the writer who displayed the best perception, covered everything from start to finish and set the tone of the game.

The Poly Post "Best Photo"

May 2022

The Poly Post's best photo of the year is awarded to the image that is not only the photojournalistic outline of the year, but represents an issue, situation, or event of journalistic importance and does so in a way that demonstrates a great level of visual perception and creativity.

Bilingual Competency Award

June 2018

Completed all courses of Spanish and met the requirements Principles Honor Roll

May 2018

GPA above 4.0 throughout my senior year of High School Additional Information

Authorized to work in the US for any employer

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