Administrative Operations & Training Manager

VIANEY G. GUERRERO

Grand Prairie, TX ***** 817-***-**** ********.*@*****.***

PROFESSIONAL SUMMARY

Motivated administrative and operations professional with management experience supporting employee onboarding, training, scheduling, records, compliance documentation, and daily operations. Experienced in maintaining accurate information, coordinating teams, resolving issues, and delivering professional customer service in fast-paced environments. Bilingual in English and Spanish.

CORE ADMINISTRATIVE SKILLS

Employee Onboarding & Orientation • Administrative Support • Employee Records & Documentation • Scheduling & Coordination • Training & Staff Development • Compliance Documentation • Customer Service • Data & Record Accuracy • POS & Systems Support • Cash Handling • Inventory & Stock Control • Conflict Resolution • Time Management • Team Collaboration • Bilingual: English & Spanish

PROFESSIONAL EXPERIENCE

Ojo’s Locos — Front of House Manager Mesquite, TX September 2025 – Present

Coordinate and manage onboarding for new hires, including hiring paperwork, policy acknowledgments, and system setup.

Conduct new employee orientations covering company policies, workplace expectations, and customer service standards.

Train team members on POS systems, operational procedures, and service protocols to promote consistency and efficiency.

Maintain accurate employee records and compliance documentation in accordance with company and labor requirements.

Assist with staff scheduling, shift supervision, and daily operations while supporting team productivity and service quality.

Twin Peaks — Hospitality / Leadership Experience Grand Prairie, TX June 2020 – September 2025

Supported team training and operational standards in a high-volume customer-facing environment.

Traveled to new store openings to help train staff, support operations, and maintain brand standards.

Provided customer service and assisted with daily operational needs while managing multiple priorities.

Used POS systems and handled cash transactions accurately while supporting efficient front-of-house operations.

Collaborated with team members and leadership to resolve customer concerns and maintain a positive work environment.

EDUCATION

Haltom High School — Haltom City, Texas High School Diploma, 2019

CERTIFICATIONS

TABC Certified — Texas Alcoholic Beverage Commission • Food Handler Certification — Texas

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