Retail sales associate, overall general communication, social skills

PROFESSIONAL SUMMARY

A Customer Service-oriented individual with experience in sales of various personal services, construction materials, consumer goods, food service and retail sales. Works well with customers and co-workers. Understands employers’ objectives and deliverables. A quick learnerknown for training and supporting new team members. Familiar with a variety of retail software, POS tools, CRM software and eager to learn new technology.

EXPERIENCE

The Good Feet Store-Oxnard, CA, 08/2024 to 12/2024 Arch Support Specialist

• Trained in selling arch supports, working on a commission+hourly full-time position.

• At the end of the day is responsible for store maintenance, register reconciliation, inventory, and stocking merchandise.

• Registering sales using Sales Force and Teams to log customer appointments. B&B Steel and Supply, Santa Maria, CA, 10/2022 to 03/2024 Inside Sales/Customer Service

• Responsible for inside sales, in a high-volume environment with 75-150 incoming calls, 45-75 emails, and 30-50 walk-in clients daily.

• Worked with warehouse staff and drivers to ensure order accuracy, on-time deliveries, and special directions.

• Responsible for updating and improving lists of client resources and customer relationship maintenance.

• Identifies regional high-quality customers, identifying potential new clients, and providing for current clients.

The Shutter Source, Chatsworth, CA, 02/2014 to 10/2022 Sales/Marketing Manager

• Responsible for sales and promoting window blinds and shutters San Fernando and Simi valleys.

• Provides special attention for customers with product or installation concerns.

• Maintained bank accounts and did light bookkeeping using QuickBooks.

• Analyze the data and apply any changes in marketing strategies that may affect profits or the business’ focus.

• Acquired new clients using social media and other technology tools. THE VONS COMPANIES INC., Westlake Village, CA, 04/2016 to 07/2018 Cashier/Customer Service

• Trained in every department, including Dary, Deli, Bakery, Receiving, Inventory, and Stocking.

• Duties varied depending on department schedules.

• Mentored and trained 10 newly hired cashier.

• Worked all shifts from morning to closing.

• Worked in Westlake and Thousand Oaks stores.

• Used Western Union kiosk, and Nexus a pricing tool. Village Fish Market Restaurant-Calabasas, CA, 07/2009 to 08/2014 FOH Supervisor

• Supervised a staff of 7 to ensure prompt food delivery, attentive and professional demeanor, and enabled

constant communication between staff members during busy hours.

• Waited tables and helped seat guests, and other necessary tasks. EDUCATION

AA, Liberal Arts & Sciences, Moorpark College - Moorpark, CADecember 2009 Diploma, Oak Park High School - Oak Park, CA, December 2005 CERTIFICATIONS and LICENSES

CPR Certification, January 2028

First Aid Certification, January 2028

California class C Driver's License, May 2022 to May 2027 LANGUAGES

Spanish - Intermediate

TECHNOLOGY

Proficient in Word, Excel, PowerPoint, Office, and Teams, Sales Force, QuickBooks, Western Union, Nexus, Facebook, Instagram, Snap, TikTok, Lemon8, Twitter, and X.

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