Senior Manual QA Engineer (SaaS & Telecom)

DIVYA SABHARWAL

Senior Manual QA Engineer SaaS & Mobile Telecom API SQL

Plainview, NY (Hybrid NYC) • 929-***-**** • *******.*****@*****.***

9+ Years

Manual QA Experience

Telecom

Domain Expert

70%+

Defect Reduction

400+

Test Cases Delivered

PROFESSIONAL SUMMARY

Senior Manual QA Engineer with 9+ years of experience testing modern web-based SaaS and mobile applications in fast-paced Agile environments. Self-starter who works independently, quickly learns complex systems, and ensures high-quality software through comprehensive manual testing. Proven expertise developing and executing manual test plans, test cases, and test scenarios covering functional, regression, integration, exploratory, end-to-end, and UAT testing. Strong telecom domain background — 6+ years testing consumer-facing web and mobile platforms serving millions of customers at Altice USA — directly transferable to testing wireless communication and mobile carrier applications. Skilled at validating REST APIs using Postman, executing SQL database queries for backend data validation and troubleshooting, and identifying, documenting, and tracking defects through resolution in JIRA. Collaborative partner with Product Managers, Developers, and QA teammates — continuously improving testing processes and ensuring high-quality releases in Agile sprint cycles.

CORE COMPETENCIES

•Manual Test Plan & Test Case Development — functional, regression, integration, exploratory, E2E, UAT testing

•SaaS & Mobile Application Testing — web-based SaaS and mobile app testing across complex systems

•Telecom Domain Expertise — 6+ years testing consumer-facing wireless and mobile platforms

•REST API Validation — Postman — contract validation, integration testing, response verification

•SQL Database Validation — executing queries to verify backend data and troubleshoot issues

•Defect Management — JIRA — identification, documentation, tracking, resolution, and verification

•Customer Issue Reproduction — reproducing customer-reported issues and verifying bug fixes

•Self-Starter & Independent — quickly learning complex systems with minimal supervision

•Cross-Functional Collaboration — Product Managers, Developers, QA teammates throughout SDLC

•Agile Ceremonies — sprint planning, daily standups, retrospectives in fast-paced environments

•SDLC & STLC — strong understanding of software and testing lifecycle methodologies

•Continuous Improvement — improving testing processes and ensuring high-quality releases

PROFESSIONAL EXPERIENCE

Senior Manual QA Engineer — Altice USA April 2019 – Present

Bethpage, NY (Hybrid)

•Develop and execute manual test plans, test cases, and test scenarios for modern web-based SaaS applications and mobile platforms — performing functional, regression, integration, exploratory, end-to-end, and user acceptance testing across consumer-facing wireless and telecom platforms serving millions of customers.

•Validate REST APIs using Postman — testing contracts, authentication flows, integration between mobile and web services, response formats, and data accuracy across connected telecom platform services.

•Execute SQL database queries to verify backend data and troubleshoot issues — confirming that customer account data, billing records, mobile plan configurations, and payment transactions are correctly stored and processed.

•Identify, document, and track software defects through resolution using JIRA — providing detailed reproduction steps, screenshots, severity classification, and device/environment information to facilitate efficient resolution.

•Reproduce customer-reported issues and verify bug fixes — validating that reported problems are resolved correctly and do not introduce regressions before production deployment.

•Collaborate with Product Managers, Developers, and QA teammates throughout the software development lifecycle — contributing QA expertise from requirements review through production deployment in fast-paced Agile sprints.

•Participate in Agile ceremonies including sprint planning, daily standups, and retrospectives — working as a self-starter who quickly learns complex new systems and manages multiple priorities with minimal supervision.

•Perform cross-browser and accessibility testing — validating web application behavior across Chrome, Firefox, Safari, and Edge on desktop and mobile devices.

•Continuously improve testing processes and ensure high-quality releases — identifying opportunities to enhance testing coverage, efficiency, and reliability across web and mobile application platforms.

•Reduced production defects 70%+ over six years and maintained 400+ test cases — consistently delivering high-quality releases for consumer-facing SaaS and mobile applications in a fast-paced telecom environment.

QA Engineer — Guard Insurance January 2018 – February 2019

Pennsylvania (Remote)

•Developed and executed manual test plans and test cases for web-based SaaS insurance applications — performing functional, regression, integration, exploratory, and UAT testing in a fast-paced Agile environment.

•Validated REST APIs using Postman and executed SQL queries for backend data validation — reproducing customer-reported issues and verifying bug fixes across regulated fintech workflows.

•Identified, documented, and tracked defects through resolution in JIRA — collaborating with Product Managers, Developers, and QA teammates to ensure high-quality releases with minimal supervision.

QA Engineer — Technology Networks April 2015 – September 2017

India

•Developed and executed manual test cases for web-based SaaS applications — performing functional, regression, integration, and exploratory testing while quickly learning complex systems in fast-paced Agile sprints.

•Validated APIs and executed SQL queries for backend data verification — identifying, documenting, and tracking defects in JIRA while collaborating with cross-functional teams throughout the SDLC.

TECHNICAL SKILLS

•Manual Testing: Functional, Regression, Integration, Exploratory, E2E, UAT, Cross-Browser, Accessibility — SaaS and mobile apps

•API Testing: Postman, REST API — contract validation, integration testing, response verification, mobile service testing

•SQL: Oracle, MS-SQL Server — database validation, backend data verification, troubleshooting

•Defect Management: JIRA — identification, documentation, tracking, reproduction, fix verification

•Telecom Domain: Consumer wireless, mobile platforms, billing, account management, SaaS web applications

•Automation Exposure: Selenium WebDriver, Playwright, Cucumber BDD — CI/CD pipelines, Git exposure

•Methodology: Agile, Scrum, SDLC, STLC — sprint ceremonies, independent work, fast-paced delivery

EDUCATION

Master of Information Technology — Guru Nanak Dev University (GNDU)

Bachelor of Technology, Information Technology — RIMT University

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