Workforce Training & Regulatory Compliance Leader
Resume:
CINTIA BONIFACIO
Summary
Result-driven workforce leader, with 20+ years of experience in developing and implementing effective training programs that enhance performance and productivity, as well as a risk mitigation asset and operational regulatory compliance. Achieved improved staff competency levels through tailored course creation and engaging training methods, while fostering positive learning environments. Focused on leveraging advanced software skills and innovative strategies to drive participation and meet evolving organizational needs. Skilled in creating SOPs, maintaining audit-ready records and delivering bilingual onboarding and corrective training to improve accuracy and regulatory adherence.
Experience
Mom’s Meals/Purfoods – Senior Shift Training Lead
North Jackson, OH
10/2020-03/2026
Prepared Standard Work Procedures for all departments utilizing advanced Microsoft Office skills to create clear and easy to follow regulatory-complaint documentation.
Trained new Powered Industrial Truck drivers on forklift, scissor lifts, and pallet jacks to ensure adherence to OSHA standards and promote workplace safety.
Facilitated onboarding training for bilingual staff for multiple locations throughout the US.
Processed and maintained training records for fulfillment center, ensuring compliance across QA, Safety, Maintenance, and Inventory Departments.
Managed logistics projects to rearrange warehouse locations, ensuring accurate inventory data entry and effective label preparation for improved retrieval of material.
Reviewed and translated complex technical material into Spanish, demonstrating high-level Reading Comprehension and attention to detail in both languages, especially during live Town Hall interpretations.
Managed receiving and storage of new products and coordinated shipping processes.
SilverRide – Driver
San Francisco, CA
05/2019-05/2020
Transported Seniors with disabilities or health conditions, ensuring safe and reliable access to necessary services. Securement of all mobility devices.
Delivered services that complied with the Americans with Disability Act.
Managed customer interactions to enhance satisfaction.
Operation of GPS systems. Review and adjustment of routes. Driving on pre-selected schedules and reporting accidents and incidents to the appropriate department.
Follow safety and compliance standards.
CEI -Center for Elder’s Independence – Sheduler/Dispatcher
Oakland, CA
06/2017-05/2019
Scheduled passengers to appropriate vehicles, establishing routes for optimal operational efficiency. Assigning drivers daily work schedules.
Dispatching communication through two-way radio, phones, email, fax, and through Ecolane with drivers and other departments, including outside medical offices and alternate transportation companies.
Documented driver information on dispatch logs to maintain accurate records for state and federal compliance.
Monitor routes in real-time for efficiency and ensuring coordination of trips.
Received inquiries, complaints and service requests, and resolve them according to stablished policies and procedures.
Making decisions related to selecting correct funding source for passengers.
Coordinated transportation for medical escorts, caregivers, and medical interpreters for appointments.
Developed and maintained scheduling systems to optimize resource allocation.
CEI -Center for Elder’s Independence – Driver (CDL/Class B)
Oakland, CA
06/2016-05/2017
Transported individuals with disabilities or health conditions to ensure access to essential services.
Securement of all mobility devices.
Delivered services that complied with the Americans with Disability Act.
Operated shared-rider-equipped bus to facilitate efficient transportation for multiple passengers, facilitating communication regarding customer needs.
Operation of communication radio and GPS systems.
Review and adjustment of manifests.
MV Transportation – Cadet Trainer/Driver (CDL/Class B)
San Leandro, CA
02/2013-06/2016
Trained new drivers on procedures and regulations to ensure compliance with state and federal traffic laws, as well as HIPPA and the American with Disabilities Act.
locations throughout the US.
Transported individuals with disabilities or health conditions to ensure access to essential services.
Securement of all mobility devices.
Operated shared-rider-equipped bus to facilitate efficient transportation for multiple passengers, facilitating communication regarding customer needs.
Operation of communication radio and GPS systems.
Review and adjustment of manifests.
Delivered updated materials to trainees.
Handled fare collections.
Maintained accurate logs of hours driven and deliveries or medical equipment and meals to clients.
Document Processing Solutions Inc – Courier/Agent
San Jose, CA
12/2011-06/2012
Managed customer relations to enhance client satisfaction.
Prepared documents for recording at County Clerk Offices in 5 different counties.
Oversaw inventory management process to maintain stock levels.
Handled treasury services to manage financial transactions efficiently.
Processed property title and escrow documentation for real estate transactions accurately. Maintained logs for Grantor/Grantee APN numbers and other sensitive customer information.
Work closely with realtors, senders, and the public to research and gather property information needed for sale and refinance of properties, including but not limited to house records and tax information.
Providian/Washington Mutual/JP Morgan Chase – Inbound/Outbound Fraud Prevention Specialist
Pleasanton, CA
01/2005-03/2009
Managed customer relations by addressing inquiries and resolving suspicious claims.
Identify and analyzed fraud rings to mitigate risks and protect financial assets.
Collaborated with dispute and internal fraud departments and investigations of financial institutions, as well as law enforcement agencies, state and federal.
Assisted in development and implementation of fraud prevention projects to enhance security measures. Provided detailed information on current and closed fraud and dispute transactions to support investigations efforts.
Executed merchant reversal transactions in accordance with company policies.
Managed conflict resolution as a part of the de-escalation team to resolve disputes effectively.
Retrieved and documented customer calls for quality review and analysis.
Analyzed transaction patterns to detect fraudulent activities and suspicious behavior.
Investigated reported fraud cases to determine validity and recommend actions.
Collaborated with law enforcement agencies to prosecute cases effectively and securely.
***************@******.***
Warren, OH 44485
Skills
Operational Leadership, Data Entry, Document Preparation, Billing, Case Management, File Intake, Electronic Record Keeping, Inventory Management.
Software & Tools: Microsoft Office, Case Management Software, AMS Falcon, GPS Systems.
Customer Engagement, Issue Resolution, Detail Orientation, Clear Communication, Teamwork, Staff Development, Bilingual Support, Process Improvement.
Education And Training
High School Diploma
Certifications
Regulation Z and E Trained and Certified
CPR Certified
Languages
English – Fluent
Spanish – Fluent
Portuguese – Fluent
Additional Skills
Bilingual Training, Quality Assurance, Internal Audit Support.
***************@******.***
Warren, OH 44485
Skills
Operational Leadership, Data Entry, Document Preparation, Billing, Case Management, File Intake, Electronic Record Keeping, Inventory Management.
Software & Tools: Microsoft Office, Case Management Software, AMS Falcon, GPS Systems.
Customer Engagement, Issue Resolution, Detail Orientation, Clear Communication, Teamwork, Staff Development, Bilingual Support, Process Improvement.
Education And Training
High School Diploma
Certifications
Regulation Z and E Trained and Certified
CPR Certified
Languages
English – Fluent
Spanish – Fluent
Portuguese – Fluent
Additional Skills
Bilingual Training, Quality Assurance, Internal Audit Support.
***************@******.***
Warren, OH 44485
Skills
Operational Leadership, Data Entry, Document Preparation, Billing, Case Management, File Intake, Electronic Record Keeping, Inventory Management.
Software & Tools: Microsoft Office, Case Management Software, AMS Falcon, GPS Systems.
Customer Engagement, Issue Resolution, Detail Orientation, Clear Communication, Teamwork, Staff Development, Bilingual Support, Process Improvement.
Education And Training
High School Diploma
Certifications
Regulation Z and E Trained and Certified
CPR Certified
Languages
English – Fluent
Spanish – Fluent
Portuguese – Fluent
Additional Skills
Bilingual Training, Quality Assurance, Internal Audit Support.
***************@******.***
Warren, OH 44485
Skills
Operational Leadership, Data Entry, Document Preparation, Billing, Case Management, File Intake, Electronic Record Keeping, Inventory Management.
Software & Tools: Microsoft Office, Case Management Software, AMS Falcon, GPS Systems.
Customer Engagement, Issue Resolution, Detail Orientation, Clear Communication, Teamwork, Staff Development, Bilingual Support, Process Improvement.
Education And Training
High School Diploma
Certifications
Regulation Z and E Trained and Certified
CPR Certified
Languages
English – Fluent
Spanish – Fluent
Portuguese – Fluent
Additional Skills
Bilingual Training, Quality Assurance, Internal Audit Support.
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