Extron, Avixa, Comptia-Casp, Military Signal Corps, Crestron

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GREGORY PLAINS

Honolulu, HI Active TS/SCI with Expired Full Scope Polygraph (Valid Through May 2027) Phone: 706-***-**** Email: ********@*****.***

VIDEO TELECONFERENCE (VTC) ENGINEER

DoD-focused Video Teleconference (VTC) and Audiovisual Engineer with 8+ years of experience supporting secure, mission-critical communications environments across USARPAC, PACAF, MARFORPAC, and other joint-service organizations. Extensive experience providing Tier I/II support, executive-level conferencing, VTC operations, preventive maintenance, lifecycle management, system integration, and troubleshooting across SIPRNet, NIPRNet, and JWICS networks. Proven ability to support senior military leadership, coordinate multi-site conferences, develop SOPs, conduct user training, and ensure operational readiness for high-visibility events and exercises. Active TS/SCI clearance with Expired Full Scope Polygraph. Excellent written and verbal communication skills CORE COMPETENCIES

• Secure & Non-Secure VTC Operations

• SIPRNet, NIPRNet & JWICS Support

• Cisco, Microsoft WebEx, Microsoft Teams, Tandberg & MCU Systems, Extron, Creston

• Executive-Level Communications Support

• Tier I / Tier II Technical Support

• Audio Visual Systems Integration

• Preventive Maintenance & Lifecycle Management

• Conference Scheduling & Coordination

• System Diagnostics & Troubleshooting

• SOP Development & User Training

• Network Communications Support

• Technology Refresh & Upgrade Projects

• DISA Compliance & Security Procedures

TECHNICAL SKILLS

VTC Platforms:

Cisco Collaboration Systems, Cisco Codecs, Tandberg Codecs, Multipoint Control Units (MCUs), Microsoft Teams, Microsoft WebEX, Secure and Non-Secure VTC Systems, and AVIXA CTS. Audio/Visual Systems:

Crestron Control Systems, Extron Technologies, Audio Mixers, Video Mixers, Controllers, and Presentation Systems

Networks & Security:

SIPRNet, NIPRNet, JWICS, ISDN, IP-Based Communications, DISA Standards, eMASS, and ITIL Software:

Microsoft Office Suite, SharePoint, Visio, AutoCAD Support, Spreadsheets, Database Management 2

PROFESSIONAL EXPERIENCE

Booz Allen Hamilton Honolulu, HI May 2021 – February 2025 Video Teleconference Engineer

Provided Tier I and Tier II audiovisual and VTC support for USARPAC leadership across the Indo- Pacific theater, supporting operations in Hawaii, Japan, Korea, and Singapore.

• Supported executive-level secure and non-secure VTC operations for senior military leadership and mission-critical exercises. Participated in 3 RIMPAC events

• Conducted communications checks, system readiness assessments, and pre-event validation for high- visibility conferences.

• Performed preventive maintenance, diagnostics, health checks, and corrective actions on VTC and AV equipment.

• Delivered onsite and remote troubleshooting support for multi-site VTC events across geographically dispersed locations.

• Managed secure conferencing operations across SIPRNet, NIPRNet, and JWICS environments.

• Coordinated with engineering teams to implement system upgrades, technology refresh initiatives, and interoperability improvements.

• Maintained room availability and operational status to support uninterrupted command communications. TekSystems Camp Smith, HI January 2021 – April 2021 Video Teleconference Technician

Supported MARFORPAC audiovisual and VTC modernization initiatives through deployment, engineering support, and lifecycle management activities.

• Assisted with design, deployment, and enhancement of enterprise VTC and AV systems.

• Supported operating system upgrades, hardware refreshes, and equipment standardization projects.

• Participated in technology evaluations and recommendations to improve conferencing capabilities.

• Assisted executive staff with workstation migration and modernization efforts.

• Coordinated with vendors and engineering teams to support project execution. LGB Fort Shafter Flats, HI February 2019 – December 2020 Video Teleconference Contractor

Provided operational support and maintenance for secure VTC and audiovisual systems supporting USARPAC command communications.

• Performed routine health checks, maintenance, and diagnostics on VTC infrastructure.

• Delivered Tier I and Tier II support for secure and non-secure conferencing systems.

• Coordinated technology refreshed initiatives and vendor-supported upgrades.

• Conducted end-user training and operational support for military personnel.

• Maintained system readiness for mission-essential communications. 3

Leidos Joint Base Pearl Harbor-Hickam, HI August 2017 – February 2018 VTC / Audiovisual Support Contractor

Supported Hickam AFB secure conferencing and audiovisual environments across multiple locations throughout the Pacific Area of Responsibility and the mainland.

• Provided technical support for video conferencing, audio systems, video switching, and presentations

• Conducted site assessments and performance evaluations throughout the PACAF AOR.

• Assisted with troubleshooting and restoration of mission-critical communications capabilities. CACI, Ft. Gordon, GA July 2012- Sep 2014

Video Teleconference Technician

• Compiled over 2 years of experience installing, troubleshooting, and programming Audio/Multimedia equipment such as Creston/Extron Control units in 44-Room Video Conference Center with an active FS Polygraph, located at NSA-Georgia.

• Assured all aspects of operations to ensure secure data is carried out in compliance

• Applied comprehensive knowledge of Defense Information Systems Network (DISN) Video Services scheduling and procedures with appropriate policies, procedures, and regulations. EDUCATION

University of Hi, Bachelor of Information Technology (In Progress), Expected Graduation: May 2027 CERTIFICATIONS

• CompTIA CASP+ (2023) Serial number COMP001020228067

• CompTIA Security+ CE (2023) Serial number COMP001020228067

• Cisco Collaboration Core Technologies (CLCOR 350-801)

• Microsoft Certified Technology Specialist Serial Number D255-4727

• Crestron Audio/Visual Multimedia Certification

• Extron Audio/Visual Multimedia Certifications

• Windows 7 Configuration Certification Serial Number D255-4727 SECURITY CLEARANCE

Active Top Secret / SCI Clearance with Expired Full Scope Polygraph. Valid Through May 2027 Eligible for Immediate Access to Classified Environments ADDITIONAL QUALIFICATIONS

• Experience supporting General Officers and Senior Executive leadership

• Proven ability to work independently in high-tempo operational environments. 4

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