Customer Service Pharmacist and Remote Support

ELEANOR C. EZE, PharmD

Elkridge, MD 240-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Customer-focused professional with extensive experience delivering high-quality support in fast-paced healthcare environments. Skilled in resolving complex customer concerns, explaining benefits and services, coordinating with cross-functional teams, documenting interactions, de-escalating challenging situations, and ensuring positive customer experiences across phone, virtual, and in-person channels. Recognized for empathy, accuracy, professionalism, and the ability to build trust while meeting productivity and quality goals. CORE COMPETENCIES

Customer Service • Remote Support • Call Center Operations • CRM Documentation • Conflict Resolution • Active Listening • Problem Solving • Data Entry • Microsoft Office • Google Workspace

• Insurance Verification • Prior Authorizations • Time Management • Multitasking • HIPAA Compliance • Team Collaboration

PROFESSIONAL EXPERIENCE

Clinical Pharmacist Rightway Healthcare (Remote) Dec 2025–Present

• Provide exceptional remote support to members through phone and virtual consultations.

• Resolve complex member concerns by researching accounts and coordinating with providers and insurance companies.

• Educate members on medication use, coverage, and available healthcare resources using clear, customer-friendly communication.

• Document all customer interactions accurately while maintaining confidentiality and compliance.

• Navigate prior authorizations, appeals, and insurance benefits to improve customer outcomes.

• Collaborate with multidisciplinary teams to ensure timely issue resolution.

• Build rapport with members through empathy, patience, and active listening. Staff Pharmacist Walgreens Jul 2023–Present

• Deliver outstanding customer service to a high volume of customers daily.

• Answer questions, resolve concerns, and provide personalized recommendations.

• Handle sensitive situations professionally while maintaining customer satisfaction.

• Train and support new team members on customer service best practices.

• Process transactions accurately and maintain detailed documentation.

• Balance multiple priorities in a fast-paced retail environment. Restocking Pharmacist Enclara Pharmacia Sep 2025–Dec 2025

• Verified inventory accuracy and resolved shipment discrepancies.

• Maintained organized records and collaborated with internal teams.

• Improved workflow efficiency through attention to detail and proactive communication. EDUCATION

Doctor of Pharmacy – University of Maryland Eastern Shore Associate Degree in Science and Arts – Howard Community College

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