Customer Service, Administrative & Sales Professional

Krystal Gansmann

*** ******** **

washington, mo*366350300

Email: ***********-*****@*****.***

Objective: To find employment in a challenging career in either Consumer Services, Administrative Assistance, or Sales.

Education: 1996-1997 University Of Texas at Austin; Psychology /Pre-law

1997-1998 Austin Community College at Austin: General Studies

1998-2000Meramec Community College at St Louis; Economics

2001-2004 University of Missouri at St. Louis; Psychology

Degree received: N/A 84 hours towards BS in Psychology

Employment/Experience:

Dec 2019-2-2021

Uhaul Sales and Reservations

Nov 2018-March 2029

Coltons Steakhouse

Server/Bartender

Feb 2017-May 2017

Sitel Choice Privileges Reservations

Remote Customer Service/Sales

Dec 2016-Feb 2017

Mcghee & Associates

Remote Customer Service- ADP PBS Donations

Aug 2016-Feb 2017

IRLCP Restaurants

Server/Bartender

Dec 2013-August 2016

Eaton Corporation

Customer Service Representative

Account Rep

Duties included: 80 calls a day, 60 emails, contact w/ Mexico production team. Follow up with customers. Assist customers (electrical field) with product selection. Monthly reviews by management.

Sep 2012-June 2015

Executive Administrative Assistant, Rhineland Grain Inc 573-***-****

Supervisor: Gary Engemann

Duties included: Assisting with all of the following: Trucking: MODOT certifications, billing, dispatching, drug & alcohol testing. Fertilizer & Chemical: Certifications including Missouri Dept of Natural Resources. Seed: Including processing with Monsanto. Feed: Including processing payments for Purina, Feed Distributors INC, Cargill Nutrition. Grain Merchandising and Processing: Working with ADM (Archer Daniels Midland) in order to pay Farm Accounts involving freight. Assisting with OSHA safety regulations and requirements. All processing for: Accounts Receivable, Accounts Payable, Account Reconciliation, Debt Collection and Customer Service.

April 2006-July 2012

Manager, Consumer Services, Northpole LLC 636-***-****

Supervisor: Tom Durrett 636-***-****

**Company no longer in business please contact Tom Durrett: ***.*******@*****.*****

Duties included: Manages daily activities of 4 employees, warehouse inventory, parts ordering w/ China factory, owner manual editing, data entry, pricing, up to 500 consumer calls in coming, outgoing, emails, warranty claims, training of consumer service reps and warehouse staff, research for operations, power point presentations for product management, additional duties as requested. Experienced with Windows7, Vista, XP, Excel, Word, Outlook, Great Plains(non accounting), and SAP(non accounting).

**Period of employment from 2000-2006 restaurant jobs while in school.**

April 1997-September 1998

Leasing Consultant/Agent, South Oaks Apts. 512-***-****

Supervisor: Sandee Seigert

Duties included: Responsible for the current and prospective residents at a 420 unit apartment community. Interviewed and qualified prospective tenants, showed the property as a whole and by individual units. Followed up with prospects by phone calls and thank you notes. Job also included marketing the property, processing credit applications, approval recommendations, and resident retention.

November 1996-April 1997

Leasing Consultant/Agent, Country Club Creek Apts. 512-***-****

Supervisor: Rosa Mendez

Responsible for 740 unit community, including approval for Affordable Housing programs. Same duties as listed above.

1.John Kalinowski President at LesuireTime Outdoor Solutions, LLC

Krystal was a real difference maker at NorthPole in the Consumer Services department. She was always looking for ways to use her contact with our customers to make our company better. She would actively communicate issues and work proactively to resolve them. She is a great team player and would be an asset to any company that she worked for. I would not hesitate recommending Krystal to any company looking for someone to run their consumer services department

2.John Janshutz Director of Sales at SFD Manufacturing, LLC.

I worked with Krystal Blankenship during our time at Northpole and found Krystal always stepping forward to go the extra mile and make the company look good. Krystal’s work ethics are second to none and I would be happy to have her on my team anytime. I highly recommend Krystal.

3.Steven Wen Sales Manager at Xiamen JinXia Technology Co.,Ltd

Krystal,

very professional customer service manager.

I am pleased to work with her in the past 5 years. She was working with China team very closely. She inspired our China team and transform the spare parts operation intirely. The process includes, parts design, manual sheet working, shipping control,ERP system data management. customer service and customer claim management and specially, CVS team managagement effectively. I have not met an CVS manager better able to bridge the divide between US home management and a local Chinese team.

Thank you.

Steven from China

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