IT Support Technician & Technical Troubleshooting

Location:

Posted:

August 04, 2026

JaRon Hall

Tempe, AZ

*********@******.**

EXPERIENCE

Valor Global, Phoenix, AZ — Technical Support

June 2022 - 2023

●Resolved 30-40 daily technical issues across many devices such as computers, phones, and Tv’s

● Assisted users with account updates, password resets, connection issues, and payments

●Documented tickets clearly and consistently

Conduent, Las Vegas, NV — IT Support Technician

June 2020 - May 2022

●Supported users across applications, systems, and network connectivity

●Recorded steps and actions taken during each interaction

●Improved resolution time by 20% through accurate documentation

EDUCATION

Glenbard East High School, Lombard, IL — HDiploma

August 2010 - May 2014

PROJECTS

Calculator — Created an interactive calculator with validation and looping logic using Python

Coin Toss — Simple coin-toss simulator demonstrating logic and testing concepts

Window Task Manager — Built a Python script integrated to automate daily study reminders

Automatically launched learning tools (Anki, Cisco Packet Tracer), reinforcing automation concepts used in DevOps and cloud operations

SKILLS

Remote Technical Support

Device Setup & Configuration

Python

JavaScript

SQL

Github

DaVinci Resolve

Windows Operating Systems

Linux Fundamentals

Remote Technical Support

Microsoft Office Suite

Customer Service

Desktop Support

Technical Troubleshooting

Hardware Installation & Repair

Software Installation & Configuration

Windows Operating Systems