Scrum Master - SAFe Agile Delivery Leader
Resume:
BHAVIKA JAISINGHANI
Scrum Master
Professional summary
Accomplished Scrum Master with over 9 years in Agile delivery and expertise in SAFe. Skilled in team facilitation and stakeholder management, driving cross-functional projects across regions. Strong communication, negotiation, and conflict resolution capabilities enhance team alignment and productivity. Led continuous improvement practices and Agile transformation initiatives that strengthened team self- organization and improved project performance..
Work history
KDK Software - Product Strategy Lead
Jaipur, India
04/2025 - 06/2026
Orchestrated complete agile delivery involving two cross-functional teams, conducting all scrum ceremonies (sprint planning, stand-ups, reviews, retrospectives) to guarantee punctual releases and elevated team productivity.
Collaborated with development teams to prioritize bug tracking and feature improvements, ensuring exceptional product quality and client satisfaction.
Engaged with development teams for bug tracking prioritization and feature improvements, maintaining exceptional product quality and client satisfaction.
Facilitated Agile Release Train (ART) by partnering with Product Owners, RTEs, and Scrum Masters during PI Planning and execution.
Evaluated scrum team members' responsibilities, aligned user stories with designated releases, and delegated tasks to balance workload effectively.
Teleperformance - Senior Scrum Master
Jaipur, IN
01/2023 - 02/2025
Spearheaded agile delivery and addressed cross-team dependency challenges within safe scaled agile framework, directing stakeholder requirements for multi-region client accounts including APAC, EMEA, and NA, ensuring effective collaboration and timely sprint execution across distributed teams.
Facilitated comprehensive scrum ceremonies including sprint planning, ********************@*****.***
Jaipur, RJ 302019 Jaipur, RJ
302019
Skills
Scaled Agile Framework
Scrum Master
Agile Methodology
Scrum
Sprint Planning
Agile
Project Management
SAFe
Risk Management
Stakeholder Management
Conflict resolution
Continuous Improvement
Software Development Lifecycle
Agile Framework
Sprint
Team Collaboration
Coaching & Mentoring
Servant Leadership
Retrospective Analysis
Client Management
PI Planning
B J
daily stand-ups, sprint reviews, and retrospectives across diverse cross- functional teams
Managed risk management escalation handling and impediment resolution across multiple concurrent teams utilizing structured problem- solving and proactive stakeholder communication to minimize escalation rates and sustain delivery velocity.
Oversaw risk escalation and impediment resolution across several concurrent teams utilizing organized problem-solving and proactive stakeholder engagement to ensure delivery velocity.
Continuously upskilled on technical and product aspects of the business to strengthen delivery oversight and decision-making, while sharing knowledge with peers and teams to build organizational capability and support career growth at both individual and team levels. Teleperformance - Scrum Master
Jaipur, IN
02/2019 - 12/2022
Managed daily operations for Scrum teams, enhancing performance through structured Agile practices, and fostering a culture of continuous improvement.
Managed daily operations for Scrum teams, driving performance through structured Agile practices, and ongoing improvement.
Spearheaded continuous improvement initiatives by analyzing sprint metrics and velocity trends.
Collaborated with cross-functional teams to ensure alignment on project goals and deliverables.
Assisted the team with daily tasks to ensure smooth operations. with their day-to-day impediments, and actively contribute to maintaining harmony and positivity among the scrum team members by motivating them and absorbing the management pressure at times. Teleperformance - Technical Support Engineer
Jaipur, IN
07/2017 - 01/2019
Served as escalation point for challenging technical and product inquiries, utilizing product knowledge and problem-solving skills to resolve high-impact issues promptly.
Transformed business requirements into comprehensive functional specifications and solution designs for CRM platforms, collaborating with internal operations teams and software vendors to ensure precise implementation.
Partnered with product management teams to identify enhancement opportunities based on customer feedback and usage patterns observed during support interactions.
CI/CD Pipeline
DevOps
Release Management
Sprint Review
Education
05/2017
Rajasthan Technical University
Jaipur
B.Tech : Computer Science
CERTIFICATIONS
Certified Scrum Master (CSM) —
Scrum Alliance
SAFe Agilist(Leading SAFe) 6.0
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