Fraud & Compliance Specialist in Record Management
Resume:
Tory Doyle
Monroe US
********@******.***
Advanced experience in record management, retail, shipping/receiving, strong understanding of the default servicing process; operations management, analyzing issues, and formulating effective corrective action plans. Performed due diligence and reviewed loans for compliance with Federal and State Regulations. Seasoned professional that applies solid understanding of internal audit standards, policies, and local regulations to provide timely audit assurance and compliance. Post payments form all Insurance Companies and also selfpay payment from patients. Activate accounts while updating patients insurance information. Sending (EOD) End Of Day Batch Header with email.
Skills
Work History
June 2021
- March
2025
Fraud Specialist I JPMorgan Chase, Plano, TX
• MICROSOFT WINDOWS • ACCESS
• AS400 • EXCEL
• MAINFRAME • Microsoft Windows Office Suites
• Word • Power Point
• Outlook • MSP
• LSAMs • Focus
• Sharepoint
• Followed all company policies and procedures to deliver quality work.
• Conducted regular reviews of operations and identified areas for improvement. Evaluated customer needs and feedback to drive product and service
• improvements.
Identifying, investigating, and preventing fraudulent activities within an organization, often focusing on financial transactions and customer accounts, while also providing expertise on fraud prevention and compliance.
•
• Analyzing transactions, accounts, and other data to identify potential fraud.
• Conducting thorough investigations into suspected fraudulent activities.
• Gathering and analyzing evidence to support fraud claims
•
March
2018 -
April 2021
Donor Center Technician Grifols Plasma Center, Monroe, La September
2016 -
February
2018
Account Receivable Clerk St. Francis Medical Center, Monroe, LA September
2012 -
September
2016
Billing Office Manager TruBridge/CPSI, Monroe, LA
February
2009 -
June 2011
Accounting Assistant/Risk Monitor Burlington Coat Factory, Monroe, LA Education
January
2001
Certificate in General Studies
Northeast Louisiana University, Northeast, Louisiana, US Summarized test results and activities for management via verbal updates or
• written reports.
• Identified and traced quality control issues impacting laboratory results.
• Assisted with research into [Area of study] by conducting required experiments. Maintained safe work environment free of unnecessary hazards to protect staff
• and testing results.
Post customer payments by recording cash, checks, and credit card
• transactions
Post revenues by verifying and entering transaction from lock box and local
• deposits
• Update receivables by totaling unpaid invoices
• Answering calls
• Updating customer insurance information
• Inbound and Outbound Call Center- Update customers' information
• Attempt to collect debt
• Set up payment arrangements
• Assist customers with any billing issues
Schedule, prepare, and attend Board meetings, & Luncheons to take dictation
• from CEO/Managing Accountant
• Prepare minutes, agendas, expense, and caseload reports Manage the office, office supplies, mail, and email and processed light
• bookkeeping
• Manage travel arrangements & calendar for CEO/Managing Accountant Hired sales associates and performed administrative tasks such as sales reports, human resource management, creating employee work schedules, and shipping/receiving of freight
•
Oversaw cash/credit transactions by operating cash register and transporting
• monetary deposits to/from local banks
Followed company procedures to ensure maximum loss prevention (reducing
• shrinkage) among inventory
Supported business initiatives by participating in compliance-related meetings,
• delivering training, and developing compliance policies and procedures Identified excessive risk, fraud or reviews misrepresentation in monetary
• transactions
Provided analytical and administrative support within an internal control
• environment
January
1999
High School
Wossman High School, Monroe, LA
Additional Information - Computer Proficiency
Personal Information
• Operation System
Proficient with Microsoft Windows Office Suites, Word, Excel, Power Point, Outlook, and
• Access.
• MSP I-Portal
• MSP
• EPW
• AWD
• LSAMs
• Focus
• Lotus Note
• PeopleSoft
• Lotus Approach
• AS400
• LPS
• RE
• Fortracs
• I-Clear
• LMA/LMP
• Sharepoint
• DRG
• Sim D
• Urban
• Stewart
• Voyager
• Mainframe
• Willing To Relocate: Anywhere
• Authorized To Work: US for any employer
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