Remote Customer Service & HR Business Partner

DEBORAH DIZOGLIO

Davenport, FL, ***** • 617-***-**** • *******.*********@*****.*** • DDiZoglioLinkedIn

HR CONSULTANT/EXECUTIVE HUMAN RESOURCES BUSINESS PARTNER GLOBAL HR LEADER

CHANGE AND TRANSFORMATION

Executive Human Resources Leader with 20+ years of experience partnering with C-suite executives to drive organizational growth, transformation, and workforce strategy across multinational organizations. Proven expertise leading change management, organizational design, talent strategy, employee relations, compliance, leadership coaching, and HR operations throughout North and South America. Recognized for aligning people strategy with business objectives while building high-performing cultures that improve engagement, retention, and operational performance.

CORE COMPETENCIES/SKILLS

Strategic HR Business Partnership HR Compliance

Employee Relations DEI Initiatives

Executive/Leadership Coaching Organizational Design

Talent/Performance Management Compensation & Benefits

Culture Transformations Restructuring Support

Change Management Workforce Planning

HRIS Platforms (Success Factors/Oracle/ADP) Investigations

Employment Law LOA/FMLA

HR Consultant October 2025-July 2026

Experienced HR Consultant with expertise in talent acquisition, employee relations, performance management, HR policy development, and compliance. Skilled at partnering with business leaders to align HR strategies with organizational goals, improve employee engagement, and streamline HR processes. Strong background in recruitment, training, conflict resolution, and workforce planning, with a commitment to fostering positive workplace cultures and driving business success.

Kroll Associates LLC Boston, MA March 2022-July 2025

People Business Partner aka HR Business Partner US and Canada (Senior-Level)

Operated at the intersection of business strategy and human capital, delivering high-impact HR leadership across the Americas. Served as a trusted advisor to executives and teams by aligning People initiatives with evolving organizational needs, fostering a culture of performance, engagement, and compliance.

HR Operations & Team Leadership: Drove consistent delivery of high-quality, future-forward people services and initiatives.

•Improved HR service delivery for over 350 employees across the US and Canada, while coaching regional HR personnel and standardizing processes.

•Strengthened organizational agility by analyzing workforce trends and metrics to develop policies and programs that address evolving business needs.

•Partnered closely with People Teams on hiring, onboarding, benefits, and offboarding processes to improve employee experience and operational efficiency.

•Orchestrated a seamless 10% workforce reduction across the US and Canada, coordinating with senior leaders to ensure transparent communication and providing comprehensive support packages to affected employees.

•Played a key role in a comprehensive organizational restructuring, collaborating with Compensation and Finance teams to effectively manage role assignments and communication to better enhance market positioning.

Talent Strategy and Management & Employee Relations: Optimized workforce performance, engagement, and retention.

Elevated employee engagement and retention by partnering with the CHRO to launch global performance management, compensation, and recognition programs.

Managed and resolved 100+ complex employee relations issues swiftly and effectively through objective investigations, reducing risk and improving morale.

Enhanced line manager effectiveness by providing direct coaching and performance management guidance, increasing productivity and accountability.

Working knowledge of U.S. employment law and ER fundamentals; experience partnering with COEs and HR Ops/HRIS.

Proficient with HRIS Platforms and people analytics; ability to turn data into decisions; for HR workflows.

Vistra USA, Inc. (Formerly Radius) Boston, MA August 2018-March 2022

HR Manager/Business Partner: Americas Region

Oversaw complex HR functions in a dynamic multinational environment, balancing strategic priorities with operational rigor. Functioned as a pivotal partner to business leaders by translating organizational goals into practical, people-focused solutions that supported sustainable growth and cultural evolution.

HR Leadership & HR Team Development: Enhanced team performance and elevated HR’s strategic impact.

•Boosted HR team effectiveness and regional consistency by supervising, coaching, and guiding HR personnel across Brazil, BVI, Canada, Cayman, and the US.

•Strengthened cross-functional collaboration by partnering with the Human Resources community on employee relations, compensation, benefits, hiring, onboarding, and offboarding processes.

•Elevated employee experience and compliance by developing and rolling out updated HR policies and programs, including handbooks, tuition reimbursement, time-off, and benefits enhancements.

HR Process & Program Optimizations: Championed innovative systems and governance to support scalable growth.

•Increased retirement plan participation and compliance by creating and leading the 401(k) Committee, implementing a new firm match, and establishing audit controls to prevent errors.

•Advanced global talent acquisition efforts as a key member of the team that designed and launched a new Onboarding and Recruiting System, training regional HR personnel on its use.

Grant Thornton Boston, MA April 2006-August 2018

HR Generalist/Senior Associate

Delivered comprehensive HR support focused on driving organizational effectiveness and cultivating a strong workplace culture. Partnered with leaders to translate business goals into actionable talent strategies and people programs that enhanced performance, compliance, and employee engagement.

Talent Management & Employee Relations: Led consistent application of policies to improve organizational effectiveness.

•Strengthened leadership capabilities and employee retention by advising on performance management, talent development, and retention strategies aligned to business goals.

•Ensured compensation equity and competitiveness through data-driven analysis and collaboration during annual compensation reviews.

•Mitigated risk and upheld compliance by managing sensitive employee relations issues, conducting investigations, and monitoring EEO/AAP regulatory adherence.

Program Delivery & Organizational Culture: Drove HR & culture transformation efforts to improve the employee experience.

•Championed national culture change by co-leading the “Unfreezing” training program focused on accountability, teamwork, and project efficiency.

•Utilized workforce metrics and trends to inform HR strategies impacting compensation, performance, and morale.

•Delivered tailored HR programs and initiatives that aligned closely with business priorities and operational needs.

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