Human Resources Recruitment & Employee Relations
Resume:
Dawn Martin
Professional Summary
To obtain an opportunity and contribute my skills and knowledge to an esteemed organization and further my professional growth in Human Resources. With a strong commitment to upholding the company's mission and culture, I am excited to embark on a challenging HR role that allows me to broaden my skill set and make a meaningful impact on both the employees and the organization.
WORK HISTORY
County of Riverside - Human Resources Technician II – Recruitment /Pre-Employment
Riverside, CA
09/2025 - Current
Supported recruitment efforts by screening resumes and coordinating interview schedules with hiring managers..
Supported company growth by efficiently managing high-volume recruitment efforts and selecting top talent.
Assisted with writing job postings and job descriptions for boards.
Utilized ATS to streamline candidate tracking and improve hiring efficiency.
Conducted, background screening and other pre-employment checks to verify information on applicant's resume.
Coordinated schedules to arrange interviews with applicants.
Studied job descriptions and qualifications to determine applicant requirements.
Create new forms, tasks and checklists in the NeoGov Onboard system,
Performs para-professional technical personnel work in the recruitment and selection, classification and pay, training and equal opportunity
Provides technical assistance to applicants
Works closely with background (AccuSource)
I9 verifications
Spectrum - Spectrum Store Manager
03/2021 - 07/2025
Led comprehensive workplace investigations, including peer-to-peer and peer-to-management allegations, ensuring fair and confidential resolutions.
Manage employee relations issues, including leave requests and accommodations in compliance with FMLA, ADA, and CFRA regulations.
Partner with HR to administer employee leave cases, including medical certifications, return-to-work processes, and interactive accommodations.
Understanding of Family and Medical Leave Act (FMLA)
Familiarity with Americans with Disabilities Act (ADA)
Knowledge of state-specific leave laws (like CFRA in California)
Developed and implemented performance improvement plans (PIPs) for employees, providing coaching and guidance to achieve performance goals.
Conducted performance reviews and implemented corrective action plans to address employee deficiencies.
Conducted performance improvement interviews to identify root causes of workflow inefficiencies and potential misconduct.
Conducted thorough and confidential investigations into allegations of workplace misconduct, including sexual harassment, ensuring a safe and respectful work environment for all employees.
Led the onboarding process for new hires (sales specialists and store managers), ensuring completion of all required HR paperwork, benefits enrollment, and company policy orientation.
Administered compensation, benefits, and performance management systems.
Maintained comprehensive and accurate reports on various activities such as employee training and career progression.
Mentored and coached a team of sales professionals by identifying individual strengths and weaknesses.
Implemented personalized coaching plans to maximize employee's potential and success.
Developed a culture of continuous learning through training programs.
Ensured adherence to company policies and procedures related to customer service and sales operations.
Implemented corrective action plans to address operational challenges, minimizing losses and ensuring efficiency.
Conducted timely audits of the Spectrum store, analyzing financial data to identify discrepancies and ensure accuracy.
Verizon - General Manager
01/2009 - 02/2021
Successfully navigated complex employee relations issues and resolved labor grievances, fostering a positive and productive work environment.
Led the recruitment, onboarding, and training of new sales personnel, ensuring a smooth integration into the team and adherence to company policies.
Manage employee relations issues, including leave requests and accommodations in compliance with FMLA, ADA, and CFRA regulations.
Partner with HR to administer employee leave cases, including medical certifications, return-to-work processes, and interactive accommodations.
Developed and implemented performance management plans for retail personnel, including establishing clear and measurable goals, monitoring progress, and providing ongoing feedback to ensure successful achievement of objectives.
Proactively investigated and addressed root causes of time and attendance concerns, fostering a culture of accountability and improved employee engagement.
Composed comprehensive investigative reports for employee-related concerns, ensuring accuracy, objectivity, and adherence to company policies and legal regulations.
Managed financial budgets and prepared comprehensive sales reports, utilizing data analysis to identify trends, monitor performance metrics, and generate insights to inform strategic decision-making.
performance and recommend promotions based on merit.
Assessed employee needs, develop and implement effective plans, and evaluate their impact on employee satisfaction and retention.
Investigated employee misconduct and implemented appropriate disciplinary actions following established procedures.
Managed employee disciplinary actions, adhering to all company policies and legal regulations to ensure a fair and compliant process.
Assessed individual and team performances and initiated development plans to narrow competency gaps.
Implemented performance management strategies to track progress and ensure staff achieved desired high-performance results.
References
Available Upon Request
********@*****.***
Rancho Cucamonga, CA 91730
Skills
Candidate screening
Employee data and record keeping
Employee Relations Expertise
Leave laws & regulations
Leave Case management
Recruiting and sourcing
Job offer development
Team collaboration
Time management
Applicant tracking systems
Full cycle recruiting
Pre-screening candidate
Onboarding coordination
Candidate selection
Empathy for difficult situations
Education
03/2023
Strayer University
Washington, DC
Bachelor of Arts: Human Resources Management
Honors: Suma Cum Laude
GPA: 4.0 GPA
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