Customer Service & Store Management Leader
Resume:
Sarah Butkovich
Highland, Illinois 62249
Over twenty year’s customer service experience. Experience includes assisting customers, merchandising and overall value of customer experience. Four year’s Location Manager. Excel in customer service, problem solving and overall management of single store and salon location.
Professional Experience
Essendant December 2014 to Present
Responsibilities include Customer Service, Answer Phone Calls and Emails, Handle Returns, Credits or any customer concerns
Assigned over 98 accounts that I am responsible for daily. My role consists of keeping their accounts in place financially.
Prioritize purchase request by urgency and cut off times.
Experience in Microsoft word and Excel
Contact freight carriers for delivery status and proof of delivery through company automated computer systems
Run open credit and Back order reports to make sure the account is kept up to date.
Maintain knowledge of account to work efficiently ( Cut off times, freight plans, truck codes, Etc.
The Blonde Salon and Spa April 2014 to December 2014
Stylist/ Nail Tech-
Providing Best customer service possible to clients.
Maintain customer records of all services
Upsell retail items to all customers
CosmoProf July 2012 to April 2014
Store Manager – St. Louis, MO Responsibilities include store staffing, merchandising products, maintaining inventory and increasing sales.
Responsible for hiring and Training staff
Maintain Inventory to keep under 4% discrepancy
Upselling sales to increase daily sales
Meeting or beating Daily and Monthly sales goals
Beauty Brands Salon and Spa Superstore 2004 to May 2012
Location Manager-Edwardsville, IL 2007-May 2012
Provided daily management of a 2 million dollar budget in a single store/salon location. Responsibilities include store/salon staffing, merchandising hair and facial products, maintaining yearly budget and increasing store/salon sales.
Accomplishments
●Exceeded Holiday Gift Card sales by $15000 during 6 week contest in 2007
●Received the Rookie of the year award in 2008
●During annual companywide Hairspray and Liter contests in 2009 first in company to achieve goal in both contests
●2010 first to achieve Hairspray goal. Only store to win 2 years in a row.
Manager in Training-St. Louis District 2006-2007
Provided management assistance to the five district stores to increase sales district wide.
Assistant Manager-Brentwood, MO 2005-2006
Part of management team of store to maintain budget, increase sales and provide consistent staffing of salon and store.
Stylist, Shiloh, IL 2004-2005
Provided professional styling services to customers.
LaPetite Daycare Academy 2002-2004
Assistant in Management
Provided care for children of all ages. Delivered and Picked up from school. Supervised on field trips. Opened and closed the location. Handled parents payments and accounts and any concerns they had.
Smartstyle, Ankeny, IA 2002-2004
Stylist
Provided professional salon services to customers and assist customers with proper product selection.
Impressions, LTD., Story City, IA 2001-2002
Stylist and Nail Tech
Provided professional salon and nail services to customers.
Professional Cosmetology Institute, Ames, IA 2000-2001
Instructor
Prepared students to become licensed Stylists and Nail Techs. Prepared quizzes and tests for students.
Von Maur, West Des Moines, IA 1999-2000
Sales Associate
Assisted customers with requests and purchases.
Responsible for cleanliness and merchandising areas.
The Sage Tree, Des Moines, IA 1998-1999
Stylist, Nail Tech and Make-up artist
Provided professional salon, nail and make-up services to customers.
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