Senior Atlassian DevOps Engineer

FAHAD MOHAMMAD

Melbourne, FL • 660-***-**** • **********@*****.***

SENIOR ATLASSIAN ENGINEER

“High-performance professional who drives leading-edge initiatives that far exceed expectations.”

As a results-driven Seasoned DevOps and Atlassian Engineer with ten plus years of experience, looking for challenges to create a profound impact in the industry and provide a great customer experience with my unwavering dedication to excellence.

Software Engineering

DevOps Engineering

Server Mangement

Object-Oriented Programming

Atlassian Expertise

Technical Troubleshooting

Project Management

Tools Aministration

AI Automation

Professional Experience

Senior Atlassian Admin/AI Strategist • Mar 2020 to Present • Nextera energy resources • Reston, VA • Enterprise Tools

Supported the Atlassian platform for teams within NextEra Energy and FPL, helping engineering, IT, infrastructure, cybersecurity, and project management teams manage enterprise projects through Jira and Confluence

Develop an effective change management and rollout implementation strategies for Atlassian tools

Lead and facilitate a community of practice for our Jira ecosystem and Develop a governance committee for Atlassian tools. Coordination and vendor management of Atlassian Plug-in’s and appropriate upgrades.

Architected and delivered complex Jira-based solutions by building high-visibility projects from the ground up and implementing advanced automations tailored to business needs.

Developed and deployed custom Jira Cloud applications using Atlassian Forge and the Forge CLI.

Independently drove stakeholder engagement for enterprise Jira Software & Jira Service Management initiatives at FPL, leading requirement discovery, solution design, weekly governance meetings, and day-to-day project coordination.

Automated sophisticated business processes using ScriptRunner, Behaviors, Post-functions, and native Jira Automation, enabling greater efficiency, compliance, and process standardization.

Senior Atlassian Administrator • Mar 2020 to Present • Fannie Mae • Reston, VA • Enterprise Tools and DevOps

At the core of our IT team, I champion the seamless functioning of enterprise tools, providing comprehensive support that spans the entirety of our organization. Driving the integration of DevOps practices, optimizing collaboration across the entire spectrum of the operations.

Capture requirements for business processes and determine ways to optimize/improve JIRA setup and workflows, as well as identify where functionality can / cannot meet user requests

Provide recommendations to end users and leaders on best practices and standardization in implementing and leveraging processes within the Atlassian Suite;

Designed and implemented complex Jira Automation Rules to streamline business processes, reduce manual effort, and improve workflow efficiency across multiple use cases.

Upgraded Jira data center from 9.16.1 to 10.1.2 and migrated all the data from 9.16.1 to 10.1.2.

Maintain healthy JIRA and Confluence project environment by periodically reviewing configurations, permissions, workflows, dashboards, integration and logs; Create and maintain a governance plan for JIRA, Jira Service Manaand Confluence.

Senior Atlassian Engineer • Mar 2019 to Mar 2020 • Charter Communications • Kansas City, MO• Spectrum Mobile 2.0

Spectrum Mobile 2.0 is the next generation of the spectrum mobile website built using Angular7.0 and Node10.16.3 to implement the requirement replacing the Zendesk for ticketing and customer service in SM360, AMDOCS replaced with Arterra for biller in the 2nd D2C.

Served as a Jira ecosystem administrator with hands-on expertise in eazyBI, Scrum boards, Sheets, Advanced Roadmaps, and Structure, delivering scalable solutions for reporting, planning, and agile execution.

Enabled stronger governance and business visibility by configuring specialized Jira tools to support reporting automation, roadmap planning, backlog management, and cross-project tracking.

Organized and administered Confluence spaces, including permissions, templates, and page hierarchies, to ensure knowledge sharing and documentation accessibility across departments.

Provide support for production deployments, check application performance in Production, other environments and recommend solutions for tuning. Trouble shooting, fixing, managing and maintaining Bitbucket, Git related conflicts/issues.

Configure, Administer, Maintain Bitbucket Jenkins Artifactory Java Maven Docker Sonarqube Ansible Shell Spark Kafka Groovy.

Atlassian Admin • Mar 2017 to Feb 2019 • Thales Avionics • Melbourne, FL• Supported Enterprise Wide Projects

At the helm of our IT strategy, I lead the orchestration of Atlassian operations, ensuring a cohesive and optimized experience that resonates across the entire enterprise. Through my efforts, I streamline processes and foster collaboration, allowing the organization to harness the full potential of Atlassian tools for enhanced productivity and innovation.

Resolved more than 1000 tickets an year, worked on stories to implement custom workflows and trying to automate the JIRA Service desk & Software projects, coordinating users with the L2 team.

Leveraged ScriptRunner to automate field behaviors, enforce workflow logic, and integrate dynamic field actions directly into Jira workflows. Administered and Maintained the tools Bamboo, Nexus, Jira, Bitbucket, and Confluence and resolved tickets

Experience in installing, managing and upgrading Atlassian tools and worked on troubleshooting tickets with bamboo and Bitbucket. Developed Bamboo Plans for Maven builds, running and deploying them on Nexus and Docker containers.

Installed and Upgrading Community, Data center edition plugins and upgraded for sonarqube, maintained dashboard, defined rules, quality gateways and profiles.

Demonstrated strong expertise in configuring Behaviors to drive field-level automation, including dynamic visibility, required fields, validations, and context-based user input control.

Experience in working with AWS cloud platform, EC2, EBS, S3, Cloud Watch, Cloud Front, IAM, Security Groups, Auto-Scaling.

Jira Administrator/ Build & Release Engineer • Sept 2016 to Mar 2017 • T Rowe Price • Owings Mills, MD• Managed Accounts

The Managed account offering is a core product to T.Rowe Price(TRP) in digital financial advisory market for retirement. The client interface will enable a user to receive and accept system produced financial advisories for the users can manage their retirement account online.

Created and maintained continuous integration (CI) using tools Bamboo and Jenkins/Maven over different environments to facilitate an agile development process which is automated, repeatable enabling teams to safely deploy code many times a day while ensuring operational best practices are supported. Developing, maintain, test and debug in PL/SQL working with Oracle Database.

Maintain healthy JIRA and Confluence project environment by periodically reviewing configurations, permissions, workflows, dashboards, integration and logs; Create and maintain a governance plan for JIRA and Confluence

Worked on JIRA customization - Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, and Notification Schemes.

Develop Continuous Integration, Nightly and On-demand build system from scratch with Bamboo, Jenkins, Maven, Make, Ant, Nexus.

Java Developer • July 2015 to Aug 2016 • GE Transportation • Melbourne, FL • Movement Planner

The Real Time Movement Planner (RTMP) adds automatic conflict resolution to the solution as well as optional automatic route setting in Rail track system.

Interacted with the client business analysts, System analysts and functional teams to review and understand the requirements.

Built Web pages that are more clients interactive utilizing AngularJS, HTML5, Bootstrap, CSS3, JavaScript, SVN, and JSON.

Developed the application using Spring Framework which is based on the MVC design pattern.

Created Confluence spaces, pages, templates and permission schemes for confluence.

Created work flow management threads using Multi-threading. Developed RESTFULAPI on JBoss IDE using Spring Framework.

Technical Competencies

Programming/Scripting Languages: Python2/3 Java JavaScript Shell SQL/PLSQL HTML/CSS

Databases: Oracle DB NoSQL MySQL PostgreSQL

IDE: Eclipse Visual Studio IntelliJ IDEA PyCharm NetBeans Vim Editor

Cloud Platforms: Amazon Web– IAM S3 EC2 DynamoDB EMR Lambda Cloud Trail CloudWatch ECR

Protocols: REST SOAP TCP/IP UDP HTTP

CI Tools: GIT Jenkins Bamboo GitLab Urban Code Deploy Urban Code Release Nexus Nexus IQ Sonarqube

Build Tools: Ant Maven Gradle Ansible

Version Control: Bitbucket-Stash SVN Icart Github

Atlassian Tools: Jira Enterprise Software Service Desk Confluence Bamboo X-Ray DTM Jira Align

Operating Systems:Windows Linux- Centos & Ubuntu RedHat Solaris

Virtualization Platforms: VMWare VirtualBox

Application Framework/Web Servers: Apache Tomcat JBoss

SDLC: Agile Rally Confluence Jira Scrum

Certifications

AWS Certified Developer – Associate

SAFe Scrum Master Certified

Education

Northwest Missouri State University • Master of Science in Computer Information Systems, 2014

JNTU University • Bachelor of Technology in Information Technology, 2012

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