Remote Executive Assistant - Operational Support Expert
Resume:
MELINDA
MADDEN
*****************@*****.***
Dallas/Fort Worth, TX 76040
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SKILLS
Calendar management
Time management
Verbal and written communication
Domestic/International travel
Expense reporting
Conflict resolution
Project/task prioritization
Identifying best practices
Maintaining confidentiality
Teamwork and collaboration
Problem-solving
Reliability, adaptability and flexibility
Active listening
Decision-making
Company event management
Process streamlining
Emotional intelligence
Confidant/team player
Flexible schedule/on call
MS Teams and Channels
SharePoint collaboration tools
Co-Pilot
Outlook/Concur/JetNet
Proficient in the MS Suite
Multiple internals tools/MFST & AA
EDUCATION
TCC
Fort Worth, TX
Graduated with Honors: Marketing
Inducted into the International Honor Society of Phi Theta Kappa
PROFESSIONAL SUMMARY-EXECUTIVE BUSINESS PARTNER
Experienced in facilitating smooth communication between senior executives and stakeholders, fostering relationships crucial for effective collaboration. Proficient in providing recommendations to senior executives on time management, prioritization, delegation, and organization. Skilled in coordinating timely submission of reports, preparing agendas, capturing action items, and managing outcomes. Demonstrated ability to generate, synchronize, and oversee various tasks, calendars, and workflows for the executive team while delegating to directs and other EAs. A track record of longevity working closely with executives. I fully partner with my executive as an extension of their office and Business Partner.
Business administration professional prepared to excel in demanding executive environments. Proven ability to streamline administrative processes, enhancing efficiency, and supporting organizational goals. Known for reliability and adaptability, consistently fostering team collaboration, and achieving seamless results.
WEBSITES, PORTFOLIOS, PROFILES
http://www.linkedin.com/in/melindamadden
WORK HISTORY
American Airlines – Executive Assistant
2025 - 04/2026
Supported two senior executives. VP for Digital Customer Experience and VP for Analytics Customer Experience
Microsoft - Executive Business Administrator
2024 - 06/2025 Global coverage
Supported two senior executives. VP for partners Avanade & Accenture. GM for Industry partners. Both with Global System Integrators (GSI).
2007-2025 (contract expired on 6/30/25)
Microsoft - Senior Executive Business Administrator/Business Manager
2022 – 2023 Global coverage
Supported the Executive Global World-Wide Leader (VP) of Customer Service and Support (CSS) for Data & AI, comprising 2,000 directs.
REDUCTION IN FORCE (RIF)
Microsoft - Senior Executive Business Administrator/Business Manager
2018 – 2022 Global coverage
Supported the Executive Global World-Wide Leader (VP) of Customer Service and Support for Dynamics, comprising 1,100 directs.
Microsoft - Senior Executive Business Administrator/Business Manager
2007 - 2018
Supported the GM of Small to Mid-Market Sales (SMS&P).
Supported the VP of Enterprise Partner Sales (EPG), comprising 250 direct reports.
Supported the VP of EOU (Enterprise Operations Unit) South Central Region comprising 450 direct reports.
(same executive as he advanced into broader roles, he took me with him)
Oracle (formerly Sun Microsystems) - Senior Executive Assistant
1999 – 2007 Global coverage
Supported the SVP of Support Services, which was a line of business that had 6,500 employees worldwide. The span of direct reports was 8 executives across the Americas, Asia Pacific, Europe, Middle East, and Africa.
Managed 8 EAs reporting into his 8 VPs.
RESPONSIBILITIES FOR ALL ROLES
Member of the Leadership Team.
Maintained 100% ownership of the executive's calendar.
Managed mail in-box and replied to requests on his behalf.
Scheduled domestic travel and complex international travel; travelled with Executive(s) both domestically and internationally to be POC (point of contact) for site visits to manage logistics and participate in meetings.
Cross collaboration.
Submitted expenses in a compliant and prompt manner.
Owned all team events.
CORE COMPETENCIES
Stellar Calendar Management
Effective Communication
Complex Travel/Expense Reporting
Budget & Project Management
Stakeholder Collaboration
Cross-Functional Collaboration
Embracing Daily Business Fluidness
Embracing Ambiguity
Emotional Intelligence
Longevity with Executives
Rhythm of the Business Management (ROB)
Space (seating) Management
Facilitating All Hands/Team Morale Events
Coaching & Mentoring Junior EAs
AWARDS
Circle of Excellence: Top Sub – EPG, Circle of Excellence: Top Sub– EPG (two quarters in one year)
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