Remote Bilingual Clerical Assistant
Resume:
Melissa Maldonado
**** ****** **** ******, ***** 75231
***************@*****.***
Highly motivated clerical assistant with more than 5 years of experience providing
exceptional customer support, seeking a remote clerical position. Efficient office clerk driven to accomplish administrative tasks in fast-paced environments and expert in using critical thinking to find a solution to quandary. Consistent team player committed to use critical thinking to solve any situation and committed to build cohesion across diverse groups. Known for maintaining calm and pleasant demeanor under extreme pressure and providing vast experience in administrative office settings. Seeking a remote clerical position that challenges my skills and allows me to grow in the office environment.
EXPERIENCE
Optum: Bilingual Customer Service Representative (Remote) – June 2022 -July 2025
Professionally handle inbound calls in the medical field addressing patients concerns and scheduling doctor appointments.
Provided exceptional customer service to patients with diabetes, hypertension, anemia and other diseases who called to make medical appointments.
Provided clerical support to clinical staff as well as home care agencies by sending messages directly to the primary doctor or facility.
Reviewed and updated insurance and demographic information for billing accurately. Updated patient’s contact information such as telephone number, email, & home address. Performed general office responsibilities such as data entry and critical thinking to find a solution to every situation.
Practiced strong communication skills by following the company’s script and using office resources such as Microsoft excel & PowerPoint. Experience in credentialing by verifying providers’ qualifications using the company’s software.
GC Services: June 2013 to -Dec 2018
Bilingual Customer Service Representative
Assisted customers over the phone with any questions they had for Supplemental Nutrition Assistance Program (SNAP). Assisted customers every time they call to report they lost their Lone Star card, and we send a new one directly to their address. Assisted callers with general questions they had about social security and provided the state phone number when they wanted to apply for the Nutrition Assistance Program. I obtained a lot of experience helping people understand charges made with their card. Assisted callers when they called to report that they did not authorize a transaction made with their SNAP card and we submitted a ticket every time for investigation. This helped me tremendously in my experience because I used my communication skills to the fullest and I learned how to deal with angry customers and I learn how to calm them by providing a solution.
Skills: Data Entry, Data management, Professional Phone etiquette, Microsoft office Suite (Excel, Word). Data filling, archiving, verifying and data accuracy.
Languages: English and Spanish
Education:
Socorro High School, El Paso Texas -August- 2009 to June- 2013- High School Diploma
EPCC, El Paso Texas- August- 2014 to December- 2017
University of Texas At El Paso Texas-August-2022 to May-2026
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