Compliance & Document Coordination Team Lead

ANN MARIE BLUMENTHAL

*** ****** *****, ******* *****, IL 60089 · 630-***-****

***********@*****.***

Analytical, organized, and detail-oriented professional with 9+ years of experience in document coordination, compliance, and team leadership within higher education. Proven ability to lead teams, manage audits and quality assurance, and resolve escalated issues while adhering to regulatory standards and institutional policies. Collaborative, dependable, and known for performing under pressure to meet critical deadlines.

EXPERIENCE

2/2020 TO PRESENT

TEAM LEAD DOCUMENT COORDINATOR

Perdoceo education corporation (formerly career education corporation), schaumburg, illinois

Ensure compliance with all university policies and procedures related to accrediting and licensing organizations, as well as state and federal regulatory entities. Provide professional and timely support to internal and external customers in alignment with institutional goals and objectives.

Serve as primary point of contact for cross-departmental procedural questions and escalations.

Delegate and manage daily, weekly, and monthly workloads to ensure team productivity and performance goals are met.

Conduct daily/weekly/monthly audits and Quality Assurance (QA) reviews of student status changes, ensuring accuracy and regulatory compliance.

Provide coaching, mentoring, and corrective feedback to team members, including those on performance action plans.

Facilitate weekly team meetings and participate in leadership meetings to track projects, issues, and action items.

Partner with Legal on subpoena requests while ensuring strict adherence to FERPA requirements.

Identify process improvement opportunities and implement workflow efficiencies.

Maintain and update SOPs, spreadsheets, and internal tracking tools.

Measurable Outcomes

Zero internal audit findings from 2020 forward.

Provide leadership and support to a team of 12 document coordinators.

6/2018 TO 2/2020

SENIOR DOCUMENT COORDINATOR

career education corporation, schaumburg, illinois

Performed all core Document Coordinator duties with elevated performance expectations while assuming additional responsibilities in training, process improvement, and departmental communication.

Retrieved voicemails in the voicemail inbox, researching the issue, and forwarding it to the appropriate department for review.

Facilitated quarterly department workshops on current hot topics or areas of improvement.

Assisted with new employee reverse shadowing and training.

Measurable Outcomes

Reduced manpower required for Non-Start Cancel lists by 90% through process revision.

1/2016 TO 6/2018

DOCUMENT COORDINATOR

career education corporation, schaumburg, illinois

Responsible for the collection, organization, monitoring, and distribution of required documentation within academic files in alignment with standard operating procedures while adhering to compliance requirements set by accrediting and licensing organizations and state and federal agencies.

Maintained and archived files and records by adhering to all policies and procedures outlined by the standard operating procedures ensuring the integrity of student records.

Processed school status changes as well as assisted with student-driven requests for processing such as loan deferments, student directory changes, transcript requests, grade reports, diplomas, and enrollment verifications.

Provided outstanding internal and external customer service by responding to all inquiries in a timely manner and maintaining availability for student questions during designated department hours.

10/2015 TO 1/2016

HR BENEFITS COORDINATOR

DEVRY UNIVERSITY, OAK BROOK, illinois

Assisted current colleagues of DeVry and its subsidiaries with Open Enrollment benefit elections.

Provided excellent internal customer service to colleagues via phone and email who had questions regarding the different health benefit selections.

Walked colleagues through the enrollment process and screen selections as needed.

Advised colleagues on benefit package selections based on current and anticipated healthcare needs.

Assisted colleagues with Qualified Life Events (QLEs), guiding them through the process of initiating a QLE.

EDUCATION

MARCH 2015

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION, HUMAN RESOURCE MANAGEMENT, colorado technical university

Summa Cum Laude

Relevant Coursework: Compensation and Benefits, Data Driven Statistics, Training and Employee Development

GPA: 3.9/4.0

SEPTEMBER 2010

ASSOCIATE OF SCIENCE IN GENERAL STUDIES, colorado technical university

Honors

Relevant Coursework: Professional Communication, Professional Writing and Composition, Spreadsheet Applications

GPA: 3.6/4.0

TECHNICAL KNOWLEDGE

Collaboration & Communication: Zoom, Microsoft Teams, Slack, Discord

Business Tools: Microsoft Office (Word, Excel, PowerPoint, OneNote, Outlook), SharePoint, OneDrive

CRM & Systems: CampusNexus CRM, HubSpot

Call Center & Workforce Tools: Avaya One X Communicator, CMS Supervisor, Inova Marquee

Security & Documentation: PGP Encryption, Adobe Acrobat DC, Snipping Tool

CORE SKILLS

Compliance & Regulatory Adherence, Quality Assurance & Auditing, Team Leadership, Process Improvement, SOP Development, FERPA Compliance, Cross-Functional Collaboration

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