Jail Administrator & Operations Leader
Resume:
ALISIA
PENA
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Seagraves High School
Seagraves, TX • 05/1986
GED
Inmate supervision
Stress tolerance
Behavioral management
Security protocols
Customer service
Problem-solving
Attention to detail
Problem-solving abilities
Multitasking
Reliability
Excellent communication
Critical thinking
Organizational skills
************@*****.***
Seagraves, TX 79359
Operations and administrative leader with more than 25 years of progressive experience managing people, processes, budgets, compliance, scheduling, records, and cross-functional operations. Recognized for building high-performing teams, improving organizational efficiency, implementing standardized procedures, and delivering exceptional service in fast-paced, high-pressure environments. A trusted leader known for professionalism, sound judgment, and the ability to solve complex operational challenges while maintaining strong relationships with employees, vendors, and community partners.
Gaines County Sheriff's Office - Jail Administrator Seminole, TX • 05/2021 - 06/2026
• Collaborated with law enforcement agencies to facilitate effective communication and information sharing regarding inmate status. Mentored junior staff members in best practices for inmate interactions, fostering a culture of respect and professionalism. Maintained high standards of sanitation within the facility by developing thorough cleaning schedules and monitoring adherence to hygiene protocols.
Optimized staff scheduling to maintain appropriate officer-to- inmate ratios while minimizing overtime expenses.
Improved inmate safety by implementing effective security protocols and conducting routine inspections.
Coordinated medical care for inmates with healthcare providers, ensuring proper treatment plans were followed as well as medication management protocols were adhered to.
Managed all aspects of facility maintenance, working closely with contractors to address repairs or improvements promptly. Managed budget allocation, ensuring sufficient resources for all aspects of jail administration.
Organized and updated databases, records and other information resources.
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Gaines County Sheriff's Office - 911 Dispatcher
Seminole, TX • 09/2016 - 02/2021
• Monitored emergency calls and dispatched responders efficiently to ensure timely assistance.
Utilized radio communication systems to relay critical information to law enforcement and emergency services.
Provided accurate information to callers while maintaining composure in high-pressure situations.
Documented call details meticulously for record-keeping and operational review purposes.
Assisted in training new dispatchers on protocols, systems, and effective communication techniques.
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SKILLS
EDUCATION
WORK HISTORY
PROFESSIONAL SUMMARY
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• Monitored Police and Fire radios to provide assistance to responding personnel.
Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
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West Gaines Seed & Delinting - Security Manager
Seminole, TX • 06/2012 - 07/2016
• Developed and implemented security protocols to safeguard assets and personnel.
Conducted regular safety audits to identify vulnerabilities and improve operational efficiency.
Trained and mentored security staff on best practices and emergency response procedures.
Collaborated with local law enforcement to enhance community relations and incident response strategies.
Managed access control systems, ensuring compliance with security standards across facilities.
Analyzed incident reports to identify trends, recommending proactive measures for risk mitigation.
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Gaines County Sheriff's Office - Dispatcher/ Jailer Seminole, TX • 08/1999 - 06/2012
• Supervised daily operations of jail facility, ensuring compliance with safety and security protocols.
Developed and implemented training programs for staff on emergency response procedures and inmate management techniques.
Coordinated inmate classification processes to optimize housing assignments based on behavior and needs.
Monitored inmate activities to prevent disruptions and maintain order within the facility environment.
Analyzed operational data to identify trends, improve workflows, and enhance overall efficiency of jail management systems. Led strategic planning initiatives to upgrade technology systems, improving record-keeping accuracy and accessibility for staff. Streamlined daily operations by overseeing the implementation of jail policies and procedures.
Coordinated emergency response efforts between law enforcement and public safety agencies.
Monitored radio communications and dispatched personnel to incidents efficiently.
Maintained accurate records of calls and incidents in dispatch log system.
Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
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