Customer Solutions & Claims Management Professional
Resume:
CORE QUALIFICATIONS
• Customer Solutions &
Claims Management
• Client & Stakeholder
Relations
• Cross-Functional
Collaboration
• Process Improvement &
Root Cause Analysis
• Change Management
Support
• Project & Account
Management
• Business Development
• Executive & Team Support
Taylor
Nemeth
Customer-focused professional with extensive experience in customer solutions, claims management, and relationship management across corporate and enterprise environments. Proven ability to resolve complex issues, collaborate cross- functionally, and support continuous process improvement while maintaining high service and compliance standards. Known for strong communication, adaptability, and a proactive approach to customer satisfaction and operational excellence. CONTACT
• *************@*****.***
• ******.******@**.******.***
• Akron, Ohio
EDUCATION
High School Diploma
Barberton High School — 2014
Marketing Major
Kent State University — 2014–2015
Marketing & Business Major
The University of Akron — 2015–
2017
SKILLS
• Communication
• Customer Service
• Problem Solving
• Time Management
• Attention to Detail
• Organization & Prioritization
Customer Solutions Analyst (CSA)
Nestlé USA Solon, Ohio
September 2024 – Present
• Manage customer solutions and claims activities, ensuring accurate and timely resolution in compliance with Nestlé policies and service-level expectations.
• Serve as a primary point of contact for customers and internal stakeholders, delivering consistent, customer- centric support.
• Investigate, analyze, and resolve complex deductions and claims by identifying root causes and partnering cross-functionally to prevent reoccurrence.
• Collaborate with Sales, Finance, Supply Chain, and external partners to support account health and
alignment on issue resolution.
• Utilize internal systems and reporting tools to track claim resolution, monitor trends, and support continuous improvement initiatives.
• Support onboarding of new customers and processes through documentation, training support, and
adherence to standard operating procedures.
• Uphold Nestlé safety, quality, and compliance standards while managing a high-volume workload.
Senior Business Development Manager
Oxford Global Resources Akron, Ohio (Remote)
March 2023 – March 2024
• Implemented effective change management processes supporting organizational transformation initiatives.
• Designed customer loyalty programs that increased retention and repeat business.
• Built and maintained strong relationships with key stakeholders and client decision-makers.
• Supported sales campaign development and pipeline creation.
• Managed customer relationships and presented account performance reports to senior leadership.
• Maintained deep product knowledge to align solutions with client needs and pricing strategies.
Senior Executive Account Manager
Storm Search Akron, Ohio (Remote)
July 2021 – March 2023
• Generated $550,000 in revenue in Year 1 and was on track for $850,000 in Year 2.
• Managed 60+ client accounts across Supply Chain, Trade Compliance, Accounting, and IT industries.
• Applied strong knowledge of global forwarding,
import/export processes, and supply chain operations.
• Led and managed a supply chain team of five
professionals.
• Strengthened long-term client relationships while driving revenue growth and operational efficiency.
Contact this candidate