Administrative Medical Front Desk Specialist

Ashley Nicolas

Miami, FL

786-***-****

*************@*****.***

Professional Summary

Professional, compassionate, and detail-oriented administrative professional with experience in customer service, front-office operations, and document processing. Currently pursuing an Associate of Science in Radiography with a strong foundation in patient care, confidentiality, and healthcare professionalism. Bilingual in English and Haitian Creole with excellent communication and organizational skills. Certified in Basic Life Support (BLS) and committed to providing exceptional patient experiences in fast-paced medical environments. Core Qualifications

• Front Desk & Reception

• Patient Check-In/Check-Out

• Appointment Scheduling

• Multi-Line Phone Systems

• Medical Office Administration

• Customer Service

• Electronic Records & Data Entry

• Microsoft Office

• Document Processing

• HIPAA Awareness

• Time Management

• Professional Communication

Professional Experience

Orlando Global Financial – Administrative Processing Specialist February 2026 – Present

• Process sensitive client documentation with accuracy and confidentiality.

• Review and verify records for completeness.

• Coordinate with internal departments.

• Maintain organized electronic files.

• Provide professional customer service.

• Manage multiple priorities and deadlines.

Advance Auto Parts – Sales Associate

October 2023 – February 2026

• Delivered exceptional customer service.

• Answered incoming phone calls.

• Processed transactions accurately.

• Maintained inventory.

• Resolved customer concerns professionally.

Education

Miami Dade College

Associate of Science – Pre-Medical Technology

Graduated: December 2025

Broward College

Associate of Science – Radiography (Currently Enrolled) Certifications

• Basic Life Support (BLS)

Languages

English (Fluent)

Haitian Creole (Fluent)

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